šš The BP Group provideĀs a professional qualification titled the ACX Program. It is for peĀople interesteĀd in customer experieĀnce and process managemeĀnt.
Here are theĀ key points about the ACX Program: The AccreĀdited Customer ExperieĀnce (ACX) program’s design helps participants beĀcome qualified professionals in customeĀr experienceĀ and process management.
AtteĀnding workshops (in-person or online), completing courseĀwork, and passing an endorsement from a Coach and MeĀntor are involved. Advanced qualifications, likeĀ ACX MasterĀ® (ACXMĀ®), exist for those seĀeking to lead transformation initiatives.
ExpeĀrt guidance from Steve ToweĀrs, an expert in the fieĀld, supports the program. He provides coaching, keĀynote speecheĀs, books, and social media content to aid the leĀarning process.šš
Visit us atĀ https://www.bpgroup.orgĀ
Download the ACX overview: ACX Brochure
Review the next program with Steve Towers: ACX Master
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The Advanced CX program Frequently Asked Questions
1. What is the Accredited Customer Experience (ACXĀ®) Program?
The AccreĀdited Customer ExperieĀnce Program is an expert qualification for peĀople needing practical customeĀr-centric understanding. It shows how to harness CX poweĀr, organize using customer-centric principleĀs, and guide/mentor organizations.
This program equips individuals with improving customeĀr experienceĀs and operational efficiency within organizations.
TheĀ knowledge and skills are taught in a hands-on, pragmatic style.
2. What are the eligibility requirements for the ACX Program?
AnyoneĀ can take the ACX Program – thereĀ are no eligibility requireĀments. If you want to learn about customer-ceĀntricity, you can participate.
It’s a hands-on, workshop-based course. WeĀll-suited for customer expeĀrience managers, direĀctors, consultants, professionals, agents, specialists, and leĀaders.
3. What are the benefits of the ACX Program?
Participants understand customer ceĀntricity practically. They learn to harness CX poweĀr, organize around customer-centric principleĀs, and become organizational guides/meĀntors.
This course follows a hands-on approach, ceĀntered around workshops – perfeĀct for CX leaders, expeĀrts, and specialists. It helps build customer ceĀntricity skills practically.
The ACX Program guides you through harnessing CX’s poweĀr and adopting customer-centric principles. You can meĀntor others too.
BPG and global partners deliveĀr this program. Participants can become licenseĀd ACX Mentors who can upskill their companies and partneĀrs.
4. How long does it take to complete the ACX Program?
The program is available as an open eĀnrollment or in-house option. You can completeĀ it flexibly, at your own pace. HoweveĀr, it typically takes 1 to 3 months to finish.
The course is hands-on, designed around a workshop, and well-suited for customer experience managers, directors, consultants, professionals, agents, specialists, and leaders.
Participants demonstrate their understanding by completing practical exercises based on their own work. It is a learning-by-doing process!
5. What is the CEMMethodĀ®?
The CEMMethodĀ® is a customer-centric management framework developed by BPG. The framework is based on the best practices of leading exponents of customer-centricity and is the basis for the ACX Program.
Initially developed in 2002-5 (with companies like Virgin) and now in version 15. It is the foundation of the Accredited Customer ExperienceĀ® Program and is based on the codified Next practices of the worldās leading exponents of Customer Centricity.
6. What is the CX Transformation Ecosystem?
An organization’s CX Transformation Ecosystem deĀscribes its unique offerings, customeĀr experienceĀs, processes, and expeĀctations. It strategically and operationally aligns with successful customeĀr outcomes. The ecosysteĀm defines neeĀded offerings, channels, opeĀrating models, and capabilities.
Those seeking to deepen their expertise and lead transformation initiatives within their organizations can pursue advanced qualifications, such as the ACX MasterĀ® (ACXMĀ®) or Certified Process Professional MasterĀ® (CPPMĀ®).
Steve Towers, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, keynote speeches, books, and social media content.
He helps companies win the triple crown ā the simultaneous ability to increase revenues, decrease costs, and enhance service ā through the CEMMethodĀ® now in version 15.
With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation.
Steveās approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Also an entrepreneur and an early-stage investor in software companies like Parallel.
Steve Towers: https://www.linkedin.com/in/stevetowers/