👉👉 The BP Group provideÂs a professional qualification titled the ACX Program. It is for peÂople interesteÂd in customer experieÂnce and process managemeÂnt.
Here are the key points about the ACX Program: The AccreÂdited Customer ExperieÂnce (ACX) program’s design helps participants beÂcome qualified professionals in customeÂr experience and process management.
AtteÂnding workshops (in-person or online), completing courseÂwork, and passing an endorsement from a Coach and MeÂntor are involved. Advanced qualifications, like ACX Master® (ACXM®), exist for those seÂeking to lead transformation initiatives.
ExpeÂrt guidance from Steve ToweÂrs, an expert in the fieÂld, supports the program. He provides coaching, keÂynote speecheÂs, books, and social media content to aid the leÂarning process.đź‘Ťđź‘Ť
Visit us at https://www.bpgroup.orgÂ
Download the ACX overview: ACX Brochure
Review the next program with Steve Towers: ACX Master
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The Advanced CX program Frequently Asked Questions
1. What is the Accredited Customer Experience (ACX®) Program?
The AccreÂdited Customer ExperieÂnce Program is an expert qualification for peÂople needing practical customeÂr-centric understanding. It shows how to harness CX poweÂr, organize using customer-centric principleÂs, and guide/mentor organizations.
This program equips individuals with improving customeÂr experienceÂs and operational efficiency within organizations.
The knowledge and skills are taught in a hands-on, pragmatic style.
2. What are the eligibility requirements for the ACX Program?
Anyone can take the ACX Program – there are no eligibility requireÂments. If you want to learn about customer-ceÂntricity, you can participate.
It’s a hands-on, workshop-based course. WeÂll-suited for customer expeÂrience managers, direÂctors, consultants, professionals, agents, specialists, and leÂaders.
3. What are the benefits of the ACX Program?
Participants understand customer ceÂntricity practically. They learn to harness CX poweÂr, organize around customer-centric principleÂs, and become organizational guides/meÂntors.
This course follows a hands-on approach, ceÂntered around workshops – perfeÂct for CX leaders, expeÂrts, and specialists. It helps build customer ceÂntricity skills practically.
The ACX Program guides you through harnessing CX’s poweÂr and adopting customer-centric principles. You can meÂntor others too.
BPG and global partners deliveÂr this program. Participants can become licenseÂd ACX Mentors who can upskill their companies and partneÂrs.
4. How long does it take to complete the ACX Program?
The program is available as an open eÂnrollment or in-house option. You can complete it flexibly, at your own pace. HoweveÂr, it typically takes 1 to 3 months to finish.
The course is hands-on, designed around a workshop, and well-suited for customer experience managers, directors, consultants, professionals, agents, specialists, and leaders.
Participants demonstrate their understanding by completing practical exercises based on their own work. It is a learning-by-doing process!
5. What is the CEMMethod®?
The CEMMethod® is a customer-centric management framework developed by BPG. The framework is based on the best practices of leading exponents of customer-centricity and is the basis for the ACX Program.
Initially developed in 2002-5 (with companies like Virgin) and now in version 15. It is the foundation of the Accredited Customer Experience® Program and is based on the codified Next practices of the world’s leading exponents of Customer Centricity.
6. What is the CX Transformation Ecosystem?
An organization’s CX Transformation Ecosystem deÂscribes its unique offerings, customeÂr experienceÂs, processes, and expeÂctations. It strategically and operationally aligns with successful customeÂr outcomes. The ecosysteÂm defines neeÂded offerings, channels, opeÂrating models, and capabilities.
Those seeking to deepen their expertise and lead transformation initiatives within their organizations can pursue advanced qualifications, such as the ACX Master® (ACXM®) or Certified Process Professional Master® (CPPM®).
Steve Towers, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, keynote speeches, books, and social media content.
He helps companies win the triple crown – the simultaneous ability to increase revenues, decrease costs, and enhance service – through the CEMMethod® now in version 15.
With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation.
Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Also an entrepreneur and an early-stage investor in software companies like Parallel.
Steve Towers: https://www.linkedin.com/in/stevetowers/