👉 Become a Qualified Process Professional (You owe it to Yourself) 👍

November 22-23 for the Certified Process Professional (1 or 2 day options)

Review the details: https://bit.ly/CPProfessional

CERTIFIED PROCESS PROFESSIONAL(CPP) 

VIRTUAL, LIVE AND INTERACTIVE  

ONE OR TWO DAYS @ 5 HOURS PER DAY  

NINE EXERCISES WITH TEMPLATES 

SEVEN CASE STUDY VIDEOS TO REVIEW

OFFLINE  HANDOUTS INCLUDING FTHE BOOK: 
‘OUTSIDE-IN. The Secret of the 21st centuries leading companies’  BONUS Executive Insights Deck ‘Making the Case for Change’

Groundbreaking content
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will improve process efficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)

WHY YOU SHOULD ATTEND

Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization. 

REGISTER HERE: https://bit.ly/CPProfessional

Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #2 – Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #3 – Connect With The Community:

https://linktr.ee/SteveTowers

Step #4 – Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Step #5 – Recent Article – Customer Obsession:

LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined

BP Group Signs New Partnership with Skai, Africa

BPG
London, England, Johannesburg & Cape Town, South Africa & Denver, Colorado

FOR IMMEDIATE RELEASE

London, England Oct 16, 2021 /PRNewswire/ — BP GROUP confirms new African Partnership with Skai

As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and outside-in thinking and practice announced today their official partnership with Skai based in South Africa.


Kamani Naidoo, who is the Co-Founder and Managing Director of Skai, has expressed her excitement to have signed this partnership deal with the BP Group and to serve customers/clients in the African continent and globally seeking to grow the Customer Experience discipline, Digitized Transformation levers and Strategic initiatives. Kamani, who is passionate about customer experience, uses the method of customer experience as a forefront by integrating this discipline into AI, Robotic, and Machine learning solutions. With her being a customer experience leader by practice (Africa, UAE, and UK) expresses a deep need to empower and enable individuals and businesses by coaching and mentoring, imparting her skills, knowledge, and experience into understanding and showcasing the value that Customer experience has to offer more so from a strategic point of view and how this discipline contributes valuably intrinsically and extrinsically by probing natural organic behaviors. 

Skai is well known across the African continent, the UAE, and UK, and operates within the private and government sectors with training, and consultancy offerings delivered by a team of globally recognized CX consultants acknowledged as specialists in customer experience and realignment to meet the challenges of the 21st century.

Shaun Naidoo, the Co-Founder, and Accounts Director of Skai expressed that they have decided to partner with the BP Group as global leaders in the Customer Experience and Business Process industry with long-term clients in 132 countries and another 44 partners across all continents. “The potential benefits of the partnership will be our incorporation of the Next Practice approaches,” said Shaun “into medium and large traditional institutions needing to upskill and meet the increasing challenges presented by the shifts brought about by both the pandemic, evolving customer and opportunities of the digital age”. 

The Potential benefits of the partnership will be our incorporation of the Next Practice approaches

Shaun Naidoo, co-founder, Skai

Steve Towers, BP Group CEO, welcomes their newest partners, Skai “Since 1992 we have led the way with the battle-tested proven methods and approaches to help corporations and government institutions realize the benefits of delivering Successful Customer Outcomes” He added “we very much look forward to now supporting Skai in bringing progressive approaches to the African region and beyond by mentoring and coaching businesses, introducing and elevating the unemployed through the methods of design, assisting the CX community within South Africa, Africa, and the UAE. We are pleased to strike this partnership agreement as Skai is active in helping the complete CX community, through a number of associations including the Academy of Customer Experience (ACE), CXSA and the PMI embrace progressive approaches to elevate CX into key strategic and operational roles.” 

James Dodkins, CEO of Rockstar CX and BP Group Senior Partner, added “CX has come so far in the last few years and it is especially refreshing to see such explosive community growth across Africa. With this new exciting partnership, we will assist in growing the professionalism of individuals and organizations alike.”

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Contact:
Steve Towers – steve.towers@bpgroup.org
+44 (0) 7429 518277 | +1 970 368 5454
linkedin.com/in/stevetowers

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James Dodkins – james.dodkins@bpgroup.org
+44 (0) 7809703073
linkedin.com/in/jamesdodkins

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Kamani Naidoo – kamani@skai.co.za
+27 (0) 722382745
linkedin.com/in/kamani-naidoo-b0940423/

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Shaun Naidoo – shaun@skai.co.za
+27 (0) 729322445
linkedin.com/in/shaun-n-4925754a/

************************************************

Are You Sure You Want Faster Horses?

Henry Ford’s Faster Horses

“If I had asked them what they wanted they would have said faster horses” Henry Ford

5 Immediate Comprehensive Tools for You to Absolutely Become Outside-In

Get Your Hands-on double-quick with these five tools that enable you and your company to become Outside-In. In this five-day rapid-fire series access the tools that help you to become truly customer-centric from the Outside-In.

When the Book Outside-In The Secret was written more than a decade ago few of us could have appreciated the profound impact it would have globally for so many organizations. It is with great pleasure I now share some of the key differentiators for people embracing the Outside-In view of the world with this 5-day mini-series ‘Outside-In Concepts Party’.

Companies like Amazon, Zappos, Emirates, BMW, Southwest Airlines, Gilead Sciences, and Uber have redefined their industries. Find out how and make their success your own.

See the one-minute preview and get immediate access to the five-day mini-series ‘Outside-in Concepts Party’. You won’t regret it 👍

Cheers,

Five Sessions Reviewing the most practical tools for Outside-In success

PS. There are FIVE mini videos to show you how!


Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #2 – Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #3 – Connect With The Community:

https://linktr.ee/SteveTowers

Step #4 – Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Step #5 – Recent Article – Customer Obsession:

LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined