A terrific introduction to process featured at the PEX US 2012 process conference. Check this video out and point your colleagues to its use. It will make the job of demonstrating the value of process much easier. Thanks to Diana at the PEX network.
Month: January 2012
This week a large part of the BP Group team and leaders are in Florida for the annual PEX conference.
There is still time to register: www.pexweek.com and also sign-up for the
Certifed Process Professional Levels 1 and 2 program!
This is the place to network, learn and explore all that is process from the leading organizations, practitioners and Guru’s.
As the week unfolds we’ll be bringing you highlights and snippets.
Hopefully see you there, all the Best
Steve
New www.bpgroup. org features FIVE Outside-In Blogs
The BPGroups new website now features five blogs from leading thinkers and CPP Masters in the field of Enterprise BPM & Outside-In.
To visit the blogs: click http://www.bpgroup.org/blogs.html and review the drop down menu -enjoy!
Successful Customer Outcomes
Steve Towers – 160 articles on the theme of Outside-In
BP Community
the original BPM community – Events, Resources, community & Links
Outside-In from Janne Ohtonen
Words from the wise from the author of OIDash
The Process Ninja
Craig Reid Scottish through and through however now from down-under
OutsideIn Service Management
Ian Clayton shows us the way with Service Management
If you recognise a good Outside-In location let us know: rachel.smith@bpgroup.org
Customer Expectations in this coming year
12 CRUCIAL CONSUMER TRENDS FOR 2012
View more documents from trendwatching.com
Recommended Upcoming Conferences for the 2012 diary
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA – January 16-19, 2012: http://bit.ly/PEX2012
Lake Buena Vista, Florida, USA – January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence
CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
BPM SUMMIT 2012 – IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London