Coming soon to a city near you 🙂
>> UPDATE: Just added DENVER ACXM in September <<
Latest City and Online Agenda: https://www.bpgroup.org

Upgrading your skills and delivery for 2025-26 will determine your success.
Advance beyond functional industrial age thinking to Outside-In customer-centric practices. Tried and tested this program is a direct descendant of the CPP program with now over 150,000 qualified individuals across 143 countries.

So if understanding and applying the techniques and methods deployed in Apple, Amazon, Zappos, Zara, Emirates and BMW compels you to adopt the ‘next practice’ approaches come and join us in a city near you through 2018:

Here’s someone who enjoyed the session:

The BPGroup Accredited Customer Experience Masters® (ACXM) Program takes BPM & CEM Training to an entirely new level.

Become an Accredited Customer Experience Master (ACX Master®) through learning and experiencing the most practical, successful and proven toolkit for customer-centric change

For 2025-26…

> New Case Studies > 60+ takeaway techniques > 90+ help videos > Fully revised CEMMethod (version 15) > CX Rating (4E’s) integration > All material provided > Dedicated Professional User Group > Ongoing webinars

The Accredited Customer Experience Professional/Master difference

This premier series is designed for those seeking advanced professional skills in customer experience and process management, CX improvement, CX alignment, customer centricity, and innovation.
These are the Outside-In Customer Experience Management, BPM Methods, and Techniques that Deliver!

• Uncover CX/Process Improvement opportunities in just hours
• Identify Actions that will improve customer experience and associated processes by 15% to 40% within 20 days of deployment
• Integrate and Evolve methods such as BPM, Lean, Six Sigma and Operational Excellence to Outside-In thinking and practice
• Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management
• Innovate to compete, set the market trend and even dominate your industry
• Advance Net Promoter Score and Customer Satisfaction to the next level
• Release significant costs, improve revenues and enhance service (win the Triple Crown) immediately

See more information here, or book directly to a city of your choice:
https://www.bpgroup.org

Hopefully, we will see you soon!

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Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience and process transformation who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote talks and books (twelve published).

Through the CEMMethod®, now in version 15, he and the BPG affiliates help companies win the triple crown 👑 —the simultaneous ability to Grow Revenue, Reduce Costs, and Improve service.

With over four decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX and Process teams and executives.

His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.

Steve is also an entrepreneur and an early-stage investor in innovative software companies.

Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers