The One Template To Rule Them All?!

Simple things can be very very effective and that is certainly the case with this ‘go-to’ template. Based on the Next Practice of some of the worlds leading companies completing this could change the way you think and do business forever.

It is my first interaction with Top Teams and Leaders and I use it as my first conversation with anyone who says they are tasked with helping transform their organisations (and themselves sometimes!)

You can get this template and watch the overview mini video at:
https://experienceprofessional.com/northstar

Is this the One Template to Rule Them All? You tell me ๐Ÿ˜‰

This neat 30-second video might give you a clue as to its origins…

Finding Your North Star

Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

THIS 4-DAY course MAY CHANGE THE WAY YOU DO PROCESS FOREVER

WITH YOUR COACH STEVE TOWERS & BECOME A CPP MASTER

Four days to become a Certified Process Professional Master (CPPM) https://bit.ly/CPPM2022

#cppmaster #cpp #pmi #certifiedprocessprofessional #bpgroup

The Certified Process Professional Master (CPP Master) program.

Continue reading “THIS 4-DAY course MAY CHANGE THE WAY YOU DO PROCESS FOREVER”

MULTICHOICE SENIOR EXECUTIVE BECOMES THE WORLD’S FIRST FULLY ACCREDITED OKR COACH

[PRESSRELEASE] DENVER, COLORADO – August 31st, 2022

BP Group, the leader and creator of the CEMMethodยฎ in 2006, announced that Multichoice Group Executive Head of Customer Experience and Operations, Roland D. Naidoo, successfully completed all the requirements to qualify as an Accredited OKR Coach fully.

For the full Press Release, go here OR click the button below.

Roland D. Naidoo, OKR Coach

In addition to this CXObession blog, there is now a ‘shorty’ video source at CXManSteve (@cxmansteve) TikTok | Watch CXManSteve’s Newest TikTok Videos

Also reach out for further #CX and #XM resources here: โ€‹https://linktr.ee/stevetowers


Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

How to embrace and apply the key fundamentals of Customer Experience and XM success

When Steve Jobs kicked off the Customer Experience (CX) movement in 1997 (video here), he crystallized the idea of understanding customer NEEDS before doing anything else.

In addition to this CXObession blog, there is now a ‘shorty’ video source at CXManSteve (@cxmansteve) TikTok | Watch CXManSteve’s Newest TikTok Videos

Also reach out for further #CX and #XM resources here: โ€‹https://linktr.ee/stevetowers

At the same time, another CX genius, Jeff Bezos, was three years into creating the most profitable company on the planet and precisely understood the working backwards imperative.

A young fresh-faced Jeff Bezos


There is this Need (even though customers donโ€™t know it yet), and I can create the desire and meet that Need now. The rest is history. Watch the 2-minute video here.

Jeff Bezos

Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Changing While Achieving Stretch Goals (Case study) ๐Ÿ‘

It’s difficult to imagine implementing significant change within a large multi-national B2B organisation while dealing with the complexities of COVID and supply chain issues. However, this case study achieves the triple crown of business benefits by increasing revenue, decreasing costs, and significantly increasing value by reducing “time to respond.”

silhouette man standing on road against sky during sunset
Photo by Pixabay on Pexels.com

This organisation achieved outstanding results by taking an outside-in approach to customer outcomes and driving results through goal-driven collaboration. As a result, they were able to expand on a large scale during the COVID period.

Let’s take a look at this case study: https://lnkd.in/dZCqFfDZ

How to understand and apply the key fundamentals of Customer Experience success

When Steve Jobs kicked off the Customer Experience (CX) movement in 1997 (video here), he crystallized the idea of understanding customer NEEDS before doing anything else.

At the same time, another CX genius, Jeff Bezos, was three years into creating the most profitable company on the planet and precisely understood the working backwards imperative.

A young fresh-faced Jeff Bezos


There is this Need (even though customers donโ€™t know it yet), and I can create the desire and meet that Need now. The rest is history. Watch the 2-minute video here.


Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

BP Group Annual Survey: FIVE significant CX Challenges and the Emerging Next Practices

Introduction and Background
The BP Groups 30th Annual Survey focuses specifically on developing challenges facing the adoption of Customer Experience and customer-centric practices.

The survey contributors are senior people Accredited in Customer Experience for a minimum of two years and the questions asked in 2021 (during the pandemic).

Contributors identified 50+ challenges and from these, we distilled them down to five with subsequent deeper dives to explore how people were meeting and overcoming the challenges.

Over the next six weeks, we will review each of the main challenges and the emergent Next Practices to overcome.

The Five CX Challenges (and Next Practices)

Here is a summary of the major findings:

Customers Have Changed Forever
https://bit.ly/BPGSurveyW1

CX Metrics Are Just Not Good Enough
https://bit.ly/BPGSurveyW2

Mindsets Are Getting In The Way
https://bit.ly/BPGSurveyW3

Too Much Theory, too Little Delivery
https://bit.ly/BPGSurveyW4

Communication is an Enormous Problem
https://bit.ly/BPGSurvey_W5

Watch the complete webinar and
Download the resources
(slides, transcripts, etc):

Join ‘Five Challenges (and Next Practices)’: https://cemnext.com/cx5registration

Review the LIVE Program that codifies the โ€˜Next Practicesโ€™: https://bit.ly/GCCACXP


Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Five insights from the Customer Experience icons we should all Act on.

Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

BP Group Annual Survey 2021: FIVE significant CX Challenges and the emerging Next Practices

Introduction and Background
The BP Groups 30th Annual Survey focuses specifically on developing challenges facing the adoption of Customer Experience and Customer Centric practices.

The survey contributors are senior people Accredited in Customer Experience for a minimum of two year and the questions asked through 2020 and 2021 (during the pandemic).

Contributors identified 50+ challenges and from these, we distilled them down to five with subsequent deeper dives to explore how people were meeting and overcoming the challenges.

Over the next six weeks, we will review each of the main challenges and the emergent Next Practices to overcome.

The Five CX Challenges (and Next Practices)

Here is a summary of the major findings:

Customers Have Changed Forever
https://bit.ly/BPGSurveyW1

CX Metrics Are Just Not Good Enough
https://bit.ly/BPGSurveyW2

Mindsets Are Getting In The Way
https://bit.ly/BPGSurveyW3

Too Much Theory, too Little Delivery
https://bit.ly/BPGSurveyW4

Communication is an Enormous Problem
https://bit.ly/BPGSurvey_W5


Watch the Complete Webinar and
Download the Resources:

Join ‘Five Challenges (and Next Practices)’: https://cemnext.com/cx5registration

Review the LIVE Program that codifies the โ€˜Next Practicesโ€™: https://bit.ly/COIM21


Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Bad Ass Innovation!

Join me for thirty minutes that could change your world… and I promise I will NOT hypnotize you ๐Ÿ˜‰

https://tiptopinfluencers.com/innovatinginnovation6steps

What is there not to like?

The Six Step Innovation Approach… it will Rock your world!
https://tiptopinfluencers.com/innovatinginnovation6steps

Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’โ€ฆ https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://bit.ly/GCCACXP

Step #2 โ€“ Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #3 โ€“ Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #4 โ€“ Connect With The Community:

https://linktr.ee/SteveTowers

Step #5 โ€“ Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation