Month: October 2019

This works way better than any tips or techniques…

Hi – Steve here 🙂

I’m a real sucker for great new tips, techniques, tools, shortcuts, “hacks” and other quick ways of getting better results from our processes and customer experiences.

But the truth is that the big wins don’t come from tips or tricks.

They come from getting the fundamentals right. Again and again.

Fundamentals like really understanding your customers (internal and external) so your products and services are what they need (not just what you think they want).

Fundamentals like having understanding the successful customer outcomes before you ever meet or work with them, so your processes and experiences build credibility and trust quickly.

Fundamentals like follow-up and nurturing your relationships so they are top of the priorities when your customers need to change things.

Fundamentals like being able to  “meet” face to face, on the phone, or via a webinar or web page (and by “meet”, I mean help a customer get the best from their experiences and processes, understand their problems, the potential solutions, and decide how to change things to meet ever-changing needs).

Master the fundamentals and the little tips and tricks will improve your results even further.

Get the fundamentals wrong and all the tips, tricks or clever techniques in the world won’t hurt.

– Steve

PS If you’d like to get my very best training, insights and personal support to help you align your processes and experiences for all your customers (internal and external), why not join me for my new ONLINE training program? Click here for more details.

SEVEN STEPS TO ENSURE YOUR PROCESSES AND CX ARE TIP-TOP FOR 2020

INTRODUCING
 the much requested (and anticipated) now available ONLINE Outside-In training.

To compliment our globally successful classroom program (now 118 countries with 100,000+ certified professionals) I am running SIX online live sessions over SIX weeks.

If you are already qualified it is 80% NEW STUFF. If you are not then COME ON DOWN. Early Bird registration now Open.

Download the one-pager here
Early Bird registration now Open.

Customer Centricity Awards North America

I am proud to officially announce my participation as one of the judges at the “North American Customer Centricity Awards” organised by Arcet Global.

Hosted in Dallas, Texas, this event showcases the best in customer experience and leadership across North America. Sharing ‘next’ practice, case studies and learning from each other’s success across a wide range of sectors.

I will be joining several senior judges and very much excited and looking forward to assessing the submissions from some of the worlds leading customer-centric companies.
https://customercentricityawards.com/awards/

#judge #awards #innovation #customerexperience #ARCETGlobal #customercentricity #dallas #texas

Releasing your full potential

Life is not in compartments. Our personal lives flow into our work lives and affect everything we think, feel and do. We need blends in our life, approaches which are holistic and help us progress through challenging times as well as expand our own personal growth and awareness.

That got me to formally offer up a service which is more than just business or life coaching.

Nurturing and Growth – Give yourself permission to release your full potential

If you need help business and personal, emotional or whatever let’s chat with a no-obligation discussion.

That’s what EAGLEMELD* is all about.

Your needs as they are now and how you wish to develop over these coming times. My ethos is to focus on your specific needs/challenges e.g. people or things and ambitions and help you develop the immediate techniques and far sight to see where you want to go and achieve those objectives joyously.


* A meld of things is a mixture or combination of them that is useful or pleasant

Collins English Dictionary:

I have been mentoring folks for more than twenty years and drawing on my array of business and life experience. Our session will be focussed specifically on your unique situation and we may apply a range of techniques and approaches to help achieve your objectives.

My qualifications for helping include:

Business
A 40-year business career with leading companies around the planet.

Awards in Customer Service, Customer Experience, Lifetime Achievement, Business Process Management and Enterprise Architecture.
Best selling book author (eight books).

Lifeskills
More than 25 years of therapeutic experience.

Accreditations as a Master Hypnotist, Clinical Hypnotherapist, Master Neuro-Linguistic Practitioner, Reiki Master and latterly Coming to Wholeness Practitioner.

Holistic
Integration of several approaches aligned to YOUR needs.

What is your North Star? We will discover that and help you to accomplish all you desire.

If you need guidance in business and personal relationships, emotional or whatever just give me a no-obligation call.

Let’s Fly together!

30 Minute exploration

Thirty-minute no obligation discussion –
You can connect and choose on your Calendar here. https://calendly.com/eaglemeld/30mins

60 Minute, one session

One-off session Just the One Session –USD $500
This is great for the ‘one and done’ fix it experience
https://calendly.com/eaglemeld/just-the-one-sessionSix sessions program

6 sessions x 60 Minutes

Six sessions over an agreed period-of-time – USD $2,800
(First full session FREE)
https://calendly.com/eaglemeld/60min

I am very much looking forward to getting together with you!

All the Best,
Steve