Customer Experience Quote Book

The Customer Experience Quote Book: 365 Customer Experience Quotes by the World's Top CX & Business LeadersThe Customer Experience Quote Book: 365 Customer Experience Quotes by the World’s Top CX & Business Leaders by James Dodkins
My rating: 5 of 5 stars

Really clear quotes chosen by someone who knows his stuff. They are to the point and include folks you sometimes wouldn’t expect to see in a book like this. And they are nice in this format at one per day. Read and enjoy. Recommended.

View all my reviews

Steve Towers
www.stevetowers.com

LinkedIn
https://www.linkedin.com/in/stevetowers/

BP Group
www.bpgroup.org

LATEST FREE WebClass:
https://tiptopinfluencers.com/europeus_reg

The One Template To Rule Them All?!

Simple things can be very very effective and that is certainly the case with this ‘go-to’ template. Based on the Next Practice of some of the worlds leading companies completing this could change the way you think and do business forever.

It is my first interaction with Top Teams and Leaders and I use it as my first conversation with anyone who says they are tasked with helping transform their organisations (and themselves sometimes!)

You can get this template and watch the overview 1 minute video at:
https://experienceprofessional.com/northstar

Is it the One Template to Rule Them All? You tell me 😉

This neat 30 second video might just give you a clue as to its origins…

Finding Your North Star

Upcoming sessions (including the North Star Alignment Template):

Accredited CX Master (ACXM)4th January
Certified Process Professional (CPP)11th January
Certified Process Professional Master (CPPM)11th January
Certified Outside In Master (COIM)18th January
Certified Process Professional Coach (CPP-Coach)20th January
Accredited CX Mentor (ACX-Mentor)21st January *
Accredited CX Champion (ACXC)8th February *
Certified Process Professional Champion (CPPC)15th February *
Certified Outside In Champion (COIC)22nd February
Certified Process Professional (CPP)1st March
Certified Process Professional Master (CPPM)3rd March

Do you want to embrace advanced BPM and become Outside-In?

I have just done a 3 minute explainer video for Outside-In – see it here: https://bit.ly/OIDifference

Then follow these steps….

Step #1 – Get The Book:
Outside-In The Secret *FREE* | https://bit.ly/OI2021now

Step #2 – Get The Training:
Certified Outside-In Master® | https://bit.ly/COIM2021
Certified Process Professional Master®  | https://bit.ly/CPPM21
Accredited Customer Experience Master®  | https://bit.ly/ACXM2021

Step #3 – Get the Software:
The Experience Manager | https://bit.ly/TEM2021

Step #4 – Connect With The Community:
LinkedIn | https://bit.ly/Steve2021

Step #5 – Keep Pace with Change
Recent Interview | http://bit.ly/STInnovation

Step #6 – New Article – Customer Obsession 
LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN