The Customer Feedback Conspiracy

Did you know- Customer Feedback is one of the worst things you can do? Listen to this emotive keynote from BP Groups Chief Customer Officer, James Dodkins. It is funny and tragic at the same time.

And if this lights your fire go see the other pieces over at http://www.bpgroup.org/bpgwebinars.html

You can connect with James:
e: james.dodkins@bpgroup.org
t: @jdodkins
l: https://www.linkedin.com/in/jamesdodkins

CEM Leaders Masterclass | London | Dubai | Brussels | Geneva

FREE CEM Leaders half day sessions for senior execs/C levels in London, Dubai, Brussels and Geneva https://t.co/1ddu0YscmF #cx #gencx @JDodkins @stowers

http://www.cemleaders.com

Is CX working for you? If not these resources might help

Neat resources to help with the CX transition stuff…

The CX Lifecycle Template (free) – have you got it yet?

The CX Lifecycle Template WEBINAR (free) – if you have the template you have got to do this!
https://cemnext.com/auto-webinar-registration

CPP Masters DENVER – a couple of places left in two weeks
https://11thdenvermasters.eventbrite.com

CPP Champions DENVER – a weekend special!
https://denver7thchampions.eventbrite.com 

CEM Leaders 3 hour (free) sessions in London – real, in the room, with Steve and James!
http://www.customerexperienceworld.co.uk/cem-leaders.html 

New website to celebrate 24 years of being – new look, new accreditations
http://www.bpgroup.org

Of course, if you have anything to add please let us know!
Ciao,
Steve

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program (and ACXP)

An internationally recognized program with proven track record delivered by been there and done it coaches more than 180 times, in 64 cities with delegates from 118 countries.
The program, now in its eleventh year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master or ACXP and demonstrate your professionalism http://www.bpgroup.org/training.html

Customer Gold – Converting any Customer Experience into a Gold mine

Just finished up our webinar Customer Gold – How to convert the Customer Experience into a Gold Mine

Among other things, we revealed how to convert any CX into a source of rapid actionable objectives

Comments coming in from live attendees have been great!

Keep your eyes peeled for the replay tomorrow or the next day!

Some really cool “time-limited” stuff available here if you want Assess to identify massive improvement opportunities, Develop a consensus on where to focus improvement efforts, and Gain the support of the top team and your colleagues for rapid CX improvements.

Check it out ==> https://cemnext.com/auto-webinar-registration




Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program (and ACXP)

An internationally recognized program with proven track record delivered by been there and done it coaches more than 180 times, in 64 cities with delegates from 118 countries.
The program, now in its eleventh year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master or ACXP and demonstrate your professionalism http://www.bpgroup.org/training.html