And if this lights your fire go see the other pieces over at http://www.bpgroup.org/bpgwebinars.html
The CX Lifecycle Template WEBINAR (free) – if you have the template you have got to do this!
CPP Masters DENVER – a couple of places left in two weeks
CPP Champions DENVER – a weekend special!
CEM Leaders 3 hour (free) sessions in London – real, in the room, with Steve and James!
New website to celebrate 24 years of being – new look, new accreditations
Of course, if you have anything to add please let us know!
Just finished up our webinar Customer Gold – How to convert the Customer Experience into a Gold Mine
Among other things, we revealed how to convert any CX into a source of rapid actionable objectives
Comments coming in from live attendees have been great!
Keep your eyes peeled for the replay tomorrow or the next day!
Some really cool “time-limited” stuff available here if you want Assess to identify massive improvement opportunities, Develop a consensus on where to focus improvement efforts, and Gain the support of the top team and your colleagues for rapid CX improvements.
Check it out ==> https://cemnext.com/auto-webinar-registration