Increasingly enterprises are understanding the need to align everything they do with delivering Successful Customer Outcomes.
Disney refers to this as “True North” alignment.
As the science of delivering True North develops organizations are upskilling their leaders to mentor all employees, from the lunchroom to the boardroom.
In the vanguard of these new professionals are the trainers, coaches and mentors using proven tried and tested approaches from the world leading CX companies such as Zappos, Amazon, Emirates and Zara.
When you are tasked with delivering business change, whether that is through the Customer Experience or Process Transformation using the latest techniques (rather than outdated industrial age) will guide you to immediate success.
All BPG Coaches and mentors are qualified to implement the CEMMethod customised to the industry and challenges you face and with the objective of aligning everything to delivering Successful Customer Outcomes.
You can review some of the latest folks to become licensed to lead these CX and Process Transformations – link with them below and dig deeper.
http://www.bpgroup.org/licensed-coaches.html
Meet the Coaches & Mentors
There are 400+ additional coaches (under NDA) operating globally.
Steve Towers
Connect with Steve
Lizette Akker
Connect with Lizette 
James Dodkins
Connect with James
Upcoming sessions in Johannesburg, Dubai, Washington DC, Denver, Sydney, London, Lake Como (Italy), Montreal, Brussels – see the latest dates and venues
Kerry Jackson
Connect with Kerry
Dr. Morgan Jones
Connect with Morgan
Dr. Chris Wix
Connect with Morgan on LinkedIn
Dr. Samir Asaf
Connect with Samir
Lyall Shapiro
Connect with Lyall
Laxman Murugappan
Connect with Laxman
Karen Feld
Connect with Karen
Fahad Altwaijry
Connect with Fahad
Kath Milne
Connect with Kath Milne
Lucy Paddy
Connect with Lucy
Chris Reeves
Connect with Chris
Meshan Morar
Connect with Meshan
Cristian Matei
Connect with Cristian
Molly Redenbaugh
Connect with Molly on LinkedIn
Max Kochar
Connect with Max
Veronique Roy
Connect with Veronique on LinkedIn
Alexandre Nevski
Connect with Alix on LinkedIn
Randy DeSpain
Connect with Randy on LinkedIn
Willie Kraus
Connect with Wille
Susan Parker
Connect with Susan on LinkedIn
http://www.bpgroup.org/licensed-coaches.html
I was deeply honoured by the PEX community at the annual conference in Florida last month and received the Global Community 2018 Award. Needless to say (but I will) this is as much down to you guys and your great transformational work, so I graciously excepted the Award on your behalf. Thank you so much :
