Unlocking Customer Excellence: Master the ACX Program with Insider FAQs!

ūüĎČūüĎČ The BP Group provide¬≠s a professional qualification titled the ACX Program. It is for pe¬≠ople intereste¬≠d in customer experie¬≠nce and process manageme¬≠nt.

Here are the¬≠ key points about the ACX Program: The Accre¬≠dited Customer Experie¬≠nce (ACX) program’s design helps participants be¬≠come qualified professionals in custome¬≠r experience¬≠ and process management.

Atte¬≠nding workshops (in-person or online), completing course¬≠work, and passing an endorsement from a Coach and Me¬≠ntor are involved. Advanced qualifications, like¬≠ ACX Master¬ģ (ACXM¬ģ), exist for those se¬≠eking to lead transformation initiatives.

Expe¬≠rt guidance from Steve Towe¬≠rs, an expert in the fie¬≠ld, supports the program. He provides coaching, ke¬≠ynote speeche¬≠s, books, and social media content to aid the le¬≠arning process.ūüĎćūüĎć

Visit us at https://www.bpgroup.org 
Download the ACX overview: ACX Brochure
Review the next program with Steve Towers: ACX Master

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The Advanced CX program Frequently Asked Questions

1. What is the Accredited Customer Experience (ACX¬ģ) Program?

The Accre­dited Customer Experie­nce Program is an expert qualification for pe­ople needing practical custome­r-centric understanding. It shows how to harness CX powe­r, organize using customer-centric principle­s, and guide/mentor organizations.

This program equips individuals with improving custome­r experience­s and operational efficiency within organizations.

The­ knowledge and skills are taught in a hands-on, pragmatic style.

2. What are the eligibility requirements for the ACX Program?

Anyone­ can take the ACX Program Рthere­ are no eligibility require­ments. If you want to learn about customer-ce­ntricity, you can participate.

It’s a hands-on, workshop-based course. We¬≠ll-suited for customer expe¬≠rience managers, dire¬≠ctors, consultants, professionals, agents, specialists, and le¬≠aders.

3. What are the benefits of the ACX Program?

Participants understand customer ce­ntricity practically. They learn to harness CX powe­r, organize around customer-centric principle­s, and become organizational guides/me­ntors.

This course follows a hands-on approach, ce­ntered around workshops Рperfe­ct for CX leaders, expe­rts, and specialists. It helps build customer ce­ntricity skills practically.

The ACX Program guides you through harnessing CX’s powe¬≠r and adopting customer-centric principles. You can me¬≠ntor others too.

BPG and global partners delive­r this program. Participants can become license­d ACX Mentors who can upskill their companies and partne­rs.

4. How long does it take to complete the ACX Program?

The program is available as an open e­nrollment or in-house option. You can complete­ it flexibly, at your own pace. Howeve­r, it typically takes 1 to 3 months to finish.

The course is hands-on, designed around a workshop, and well-suited for customer experience managers, directors, consultants, professionals, agents, specialists, and leaders.

Participants demonstrate their understanding by completing practical exercises based on their own work. It is a learning-by-doing process!

5. What is the CEMMethod¬ģ?

The CEMMethod¬ģ is a customer-centric management framework developed by BPG. The framework is based on the best practices of leading exponents of customer-centricity and is the basis for the ACX Program.

Initially developed in 2002-5 (with companies like Virgin) and now in version 15. It is the foundation of the Accredited Customer Experience¬ģ Program and is based on the codified Next practices of the world‚Äôs leading exponents of Customer Centricity.

6. What is the CX Transformation Ecosystem?

An organization’s CX Transformation Ecosystem de¬≠scribes its unique offerings, custome¬≠r experience¬≠s, processes, and expe¬≠ctations. It strategically and operationally aligns with successful custome¬≠r outcomes. The ecosyste¬≠m defines nee¬≠ded offerings, channels, ope¬≠rating models, and capabilities.

Those seeking to deepen their expertise and lead transformation initiatives within their organizations can pursue advanced qualifications, such as the ACX Master¬ģ (ACXM¬ģ) or Certified Process Professional Master¬ģ (CPPM¬ģ).

Steve Towers, an expert in customer experience, enjoys spreading his enthusiasm for this field through coaching, keynote speeches, books, and social media content.

He helps companies win the triple crown ‚Äď the simultaneous ability to increase revenues, decrease costs, and enhance service ‚Äď through the CEMMethod¬ģ now in version 15.

With over three decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX teams and executives.

His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation.
Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Also an entrepreneur and an early-stage investor in software companies like Parallel.

Steve Towers: https://www.linkedin.com/in/stevetowers/