Change Architect of the Year

The Global Change Architect of the Year is announced! And 2020’s award goes to Roland D Naidoo in South Africa.

The BP Group and Affiliates are pleased to announce the winner of this years prestigious ‘Change Architect of the Year’ Award goes to Roland Naidoo, Head of Customer Operations at Multichoice in Africa.

The Award, now in its third year, recognises the formidable achievements of the winner in delivering both personal, professional and business transformation in the organisations they work with.

Roland Naidoo is a Chief Coach and Mentor for several hundred people and has pioneered the integration of Customer Experience Management by changing the methods, approaches and measures of success to innovate within his organisation. 

Over the last few years Roland has also led the upskilling of more than 150 colleagues across the business with professional qualifications in Customer Experience and Process Management and now co-ordinates a team of 20+ qualified ACX Mentors who in turn are coaching, transferring the skills and leading their teams with advanced Customer Experience Management Methods.

Prior to joining Multichoice Roland worked in the banking sector and technology companies in South Africa.

Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the ‘Change Architects Hall of Fame’ A charismatic leader Roland is now acknowledged as this years ‘Global Change Architect for 2020’. 

You can review Roland’s profile at:

Previous winners of the Award can be reviewed at

If you would like to qualify and become Accredited in Customer Experience, Process Transformation and Operations Management visit

Podcast with Roland Naidoo | Live stream – | Business Awards…

Live broadcast with James Dodkins

This was an interview across the continents
(I am currently in Colorado, James is in England)

Do get along to the link – James will be hosting CX Rockstars from all over the globe 🙂

Business Leader in South Africa provides his views on Customer Centricity

Roland Naidoo, Senior Executive, Multichoice
Roland Naidoo, Senior Executive, Multichoice


Roland Naidoo (ACX Master) is a highly respected senior executive in the global entertainments business. As part of a podcast hosted by Futurology…

You can reach Roland here to progress the discussion:

Award won by yours truly!

I was deeply honoured by the PEX community at the annual conference in Florida last month and received the Global Community 2018 Award. Needless to say (but I will) this is as much down to you guys and your great transformational work, so I graciously excepted the Award on your behalf. Thank you so much :

See the snapshot here:

Next time we will be reviewing highlights of the upcoming 2018 conferences…

PEX Network European Awards

PEX 2013 in Florida. Participants enjoying the keynote.

Entry Deadline has been extended until 22nd February!

Review the Entry conditions for this
top rated BP Group supported event – then download the winners entries from last months US PEX Awards!

This is your opportunity for global
industry-wide recognition

You now have until Friday 22nd February 2013 to enter your project, program or deployment leader into the PEX Network European Awards.

If you are one of the innovators who are transforming and innovating process excellence this is the ideal opportunity to showcase your achievements to the judges and if you win, the wider community.

Winning an award will put you and your organisation on the process excellence map!

This year’s judges include Process Excellence experts from Bank of New York Mellon, DB, RSA, BP, Ministry of Justice, Honeywell, ABB, Fornari, Alstom, BP Group, Lloyd’s Register and BNP Paribas Cardif.

Enter as many of the 7 categories as you like. Just make sure you submit your Project or Programme by 22nd February 2013.

> View the categories

Feeling inspired? Put pen to paper to share your vision, strategy, project selection, metrics, communication, innovation and results to tell your process excellence story to our hand selected judges.

How to enter

Review the 7 categories and follow the simple 3 step process to enter.

Start by downloading your Application Kit

If you have any questions ahead of entering please contact us on

All shortlisted finalists will be announced mid-March.
Mark your diary for the Awards Ceremony on 30th April 2013, London.

Enter before Friday 22nd February – recognise your, your teams and your companies process excellence efforts!

All the best,
The PEX Network Awards Team

P.S. Start preparing your entry by downloading the Application Kit.

Looking for inspiration?
The winners of the PEX Network North American Awards have made their entries available for you.

Meet the 2013 North American Process Excellence award winners

Project Award Winner Best Project
Over 90 Days:

Braskem UNIB 2 RS – Reduction in fuel consumption at petrochemical processing plant

Project Award Winner Best Project
Under 90 Days:

Braskem UNIB 3 ABC- Increasing production capacity atchemical processing plant

Project Award Runner Up:
Scottsdale Healthcare – Pressure UlcerReduction Project

Congratulations to the Winners
and Runner Ups!