PEX Event Florida – Winners reel

The Annual conference in Florida is always THE great networking event of the year. With terrific presentations and exchanges with the cream on the cake being the Awards. This year it was especially nice to see the worlds first CPP Champion, Erika Westbay, winning the Award as the leading member of the Process and Customer Experience Management community.

30 plus Awesome Process Excellence sessions in Less than 72 Hours

PEX USA was brilliant.  #pexweek #cppusa #custexp
The leading thinkers and practitioners rallied in Florida. Here is a compilation of the two day workshop featuring the Certified Process Professional qualification. James Dodkins coached the session with Steve Towers.

The European PEX Event:
The Australian PEX Event:

Join us for the very latest in Process Excellence, Customer Experience, Enterprise Architecture, technology and so much more…

For more on the Certified Process Professional…

Certified Process Professional Masters (CPP-Master) Program
An internationally recognized program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism

Enabling customer centric business through process (workshop)

What happens in Vegas stays in Vegas?!
Well I certainly hope not as we host a 3 hour workshop on 29 Sep at Caesars Palace at the The Business Performance Excellence Summit. Attendees will potentially have their opinion and practice of process changed forever with hands-on insights, tools and techniques. I will be sharing some of the content from my upcoming book “High Performance Organizations” and providing 10+ Gb of information as takeaways.

Join me and the team from IQPC to see what will happen in Vegas.
Here’s the skinny of the workshop with links:

Workshop link | Conference link
Classically process activity has focused on improving productivity, efficiency and effectiveness. Methods and approaches have evolved over decades to help organizations streamline, remove waste and standardize processes to great effect. In fact the American economic success story can be attributed to these fine efforts from global companies. However times have changed and we must change with them.

This session will discuss and review some of the ‘new’ approaches and techniques developed in 21st century leading companies from diverse sectors such as aviation, pharmaceutical, retail fashion, technology and banking. We will look at the common ingredients of their success and how using the power of process linked with customer centric strategy and operations produces a winning and sustainable formula suited to the challenges of today and tomorrow.

Delegates will go away with:
• Overview of the ‘new’ methods and approaches
• Three proven techniques to provide immediate cost reductions, revenue improvements and customer satisfaction improvements
• The 101 Guide to linking process to successful customer outcomes
• In addition delegates will gain access to (a) quick guides, (b) videos, (c) case studies and (d) work sheets for immediate use
• Copy of Steve Towers latest book, The High Performance Organization

Workshop link | Conference link

Oh and let’s finish with a Julius Ceasarism (slightly edited)

Certified Process Professionals at PEX in Sydney

IQPC* and PEX maintained their excellent record for hosting the Sydney event. The final day was the Master class hosted by Steve Towers. Here is the motley crew at the end of the session – Congratulations one and all!

The classes in a few weeks time include:
Sydney –
Brisbane –

We hope to see you there.

* Hats-off to organisers Lisa Ao and Domenico Pinto.

Process Excellence in Australia and New Zealand

With just a few days to go Australia is gearing up for the Annual Process Excellence conference in Sydney. Along side the unique and exclusive case studies there is networking and exchanging of stories covering process, performance, customer experience management and the digital customer. 

In addition to the networking and learning there is also the Annual Awards process. The categories are extensive including: 


·     Best Improvement Deployment Project – Large Organisation Award
·     Best Deployment Leader Of The Year Award
·     Best Customer-Experience Improvement Initiative Of The Year Award
·     Business Transformation CEO of the Year
·     Young Business Improvement Practitioner of the Year

In 2014  I had the pleasure of presenting Dr. Morgan Jones (Executive

Manager at Commonwealth Bank) with the Award for Biggest Contribution to Business Improvement Industry in Australasia, and Business Improvement Manager of the Year. Morgan has also been acknowledged in 2013 with fellowship in the Institute of Mechanical Engineers to reinforce his standing in both Australia and on the world stage.

Join Morgan and other leading process professionals at this years 10th Process Excellence event:

BPM helping in healthcare

BPM helping in healthcare: We continue our occasional series on how different industry sectors are supported through the deployment of BPM – both as a technology, way of working and sustainable means of delivering the Triple Crown (lower costs, higher revenues and enhanced service).

Ottawa hospital won best project category at the annual PEX event in Orlando earlier this year. It is an annual forum sharing and exchanging information in and around BPM, Process Excellence and Customer Experience Management.

The next USA PEX event can be reviewed at:

other recommended conferences on the theme include:
Australia (July) –
USA (September) –

PEX USA – another great win for IQPC

PEX week

The annual event in the USA (now in its 15 year) attracts the very best of the community and this year was no exception.

With stimulating speakers and a awesome Awards program* the IQPC team lifted the bar a notch or two higher. which also includes the PEX BP Group Certified Process Professional two day program. 

PEX BPGroup Certified Process Professionals Florida 2014 This year more than 40+ people from across the globe qualified as Certified Process Professionals to join the 25,000 in the least 4 years.

You can already review and sign-up for the next years – which on behalf of the BP Group – I highly recommend at 

Note: For those of you in South East Asia I will be chairing that event in February.
The two day CPP workshop is featured on Monday/Tuesday 24-25 February is a most have for the aspirant business process specialist.

*we are running a feature on the PEX 2014 Awards program later this week.

SIngapore and PEX Asia Heads up for February 2014

Dear Colleague,

I am delighted to be working with PEX Asia on their 2014 summit.
The event is designed for process management professionals who want to be at the forefront of change, champion excellence in their organisation and collaborate on creating the next generation of process transformation strategies.

Process Excellence is being redefined in this digital age, transforming organisations and revolutionising how business is conducted globally. To be competitive your company needs to continually evolve and move beyond just Lean Six Sigma.

Process Excellence today draws on a raft of evolving methodologies including Lean, Six Sigma, Business Process Management, Enterprise Architecture, Total Quality Management and Statistical Process Controls to enable organisations to improve the way they operate and deliver. Notable organisations such as the Singapore Exchange, ANZ, Shell, Nokia and the BP Group will be sharing the different ways they have blended and harmonised approaches within their ranks to enable their teams to connect more swiftly to relevant information, improve workflow automation and meet the ever changing consumer and market needs.

Excitingly, as part of this year’s event we have provided delegates with an exclusive opportunity to undertake our certification training programme.

This is designed as two in-depth workshops which will give you the essential skills to take on process change and lead with excellence.

Completing the course will also qualify you as a Certified Process Professional (CPP Levels 1 & 2).

The process professionals we researched with during production of PEX Asia identified their core challenges as how to core challenges as how to:

1. Differentiate their organisation by continually meeting and exceeding process quality and customer service
2. Capture, synthesise and align their client and business needs
3. Continuously improve workflow automation and project turnaround times
4. Swiftly adapt, evolve and improve global supply chain management in ever changing markets
5. Better manage multiple PEX projects

All within reduced timeframes and budgets and still meeting the expected outcomes from reporting executives and boards!

At the PEX ASIA 2014 you will find presenters, delegates, information and ideas which pose solutions to resolving these exact challenges. Using PEX to drive business growth, increase profitability and competitive advantage is more critical than ever.

This is your chance to revitalise, strengthen and accelerate your process strategies.
We hope that you will be able to join us in Singapore at our PEX Asia 2014

Please do take a moment to look through the brochure or go to our PEX Asia website for more details. I look forward to meeting you in February in Singapore!

Steve Towers
Lead Coach and Co-Founder

PEX Awards Florida January 2014

Entries will be accepted until Friday 8 November – there is still time to enter!

Due to unprecedented demand the deadline has been extended to 8 November.

Demonstrate how you used the power of process to transform your business and enter. The winners will be announced at PEX Week USA in Orlando, Florida on Tuesday 21 January 2014.
>> Download your application kit

Enter each category for $100. Recognize your process excellence efforts and enter. All shortlisted finalists will be announced mid-December.

If you have any questions ahead of entering please don’t hesitate to contact us on .

Celebrate your project and program excellence with PEX.

All the best,
The PEX Network Awards Team

P.S. Don’t miss out. Enter before 8 November!

The Process Excellence Network annual US gathering

One for your diaries – Orlando, January 2014. The Annual get together for everyone process, performance and customer orientation.

Bringing together leading practitioners, solution providers and the latest exclusive case studies.

If there is one major event in your process, lean, sigma, bpm, customer, outside in diaries for 2014 get along to this one.