With an eclectic mix of senior speakers and attendees this promises to be a significant event. In a varied agenda with talks, case studies, keynote and roundtables the objective is clear – to facilitate and advance a discussion on all things Customer Experience, not just downunder but globally.
Speakers from 16 countries covering themes such as
- FLIPPING THE OPERATING MODEL TO DELIVER SUPERIOR CUSTOMER EXPERIENCE,
- DIGITAL CENTRE OF ENABLEMENT FOR SERVICE INNOVATION,
- CUSTOMER CENTRIC LEADERSHIP,
- THINKING OUTSIDE-IN – WHAT WORLD-LEADING ORGANISATIONS ARE DOING DIFFERENTLY, WHO ‘REALLY’ OWNS CUSTOMER EXPERIENCE?
Going back the events I have seen Dr. Morgan chair this promises to be an humdinger!