Podcast with Roland Naidoo | Live stream – rockstar.cx | Business Awards…

Live broadcast with James Dodkins  Rockstar.cx

This was an interview across the continents
(I am currently in Colorado, James is in England)

Do get along to the link – James will be hosting CX Rockstars from all over the globe 🙂

Business Leader in South Africa provides his views on Customer Centricity

Roland Naidoo, Senior Executive, Multichoice
Roland Naidoo, Senior Executive, Multichoice


Roland Naidoo (ACX Master) is a highly respected senior executive in the global entertainments business. As part of a podcast hosted by Futurology…


You can reach Roland here to progress the discussion:

Award won by yours truly!

I was deeply honoured by the PEX community at the annual conference in Florida last month and received the Global Community 2018 Award. Needless to say (but I will) this is as much down to you guys and your great transformational work, so I graciously excepted the Award on your behalf. Thank you so much :

See the snapshot here: https://buff.ly/2EEE9Im

Next time we will be reviewing highlights of the upcoming 2018 conferences…

CPP Champion Erika Westbay is the best in the world!

The annual PEX conference features great talks, excellent networking and the yearly Awards for outstanding projects and achievements.

As always the bar keeps getting higher and we are thrilled to announce that Erika Westbay, Programme Director at the Nature Conservancy and
BP Groups first ever CPP Champion (back in 2006) has now achieved another world first as the 2016 ‘Community Contribution of the Year’.

It is a huge appreciation from the community for the effort and success Erika has achieved both within her own organisation and the world at large.

Erika Westbay ‘Community Award of the Year’

Congratulations Erika and keep pushing us on to achieve more!

Here is the list of complete winners:

Category: Best Process Improvement Project Under 90 Days
Winner: MI Department of Licensing & Regulatory Affairs (LARA)
Category:Best Business Transformation Project
Winner: Optus
CategoryBest Project Contributing to Customer Excellence
Winner: Bristol-Myers Squibb Manati
CategoryBest Technology-Enabled Process Improvement Project
Winner: Globe Telecom
CategoryBest Start Up Business Process Excellence Improvement Program (Under 2 Years)
Winner: Dos Pinos
CategoryBest Business Process Excellence Improvement Program (Over 2 Years)
Winner: Lockheed Martin
CategoryMost Innovative Approach to Driving Culture Change
Winner: BASF Corporation
CategoryProgram Director of the Year
Winner: Sridhar Krishnan (Catalent Pharma Solutions)
You can review this years and the 2017 event via www.pexweek.com

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

PEX Awards Florida January 2014

Entries will be accepted until Friday 8 November – there is still time to enter!

Due to unprecedented demand the deadline has been extended to 8 November.

Demonstrate how you used the power of process to transform your business and enter. The winners will be announced at PEX Week USA in Orlando, Florida on Tuesday 21 January 2014.
>> Download your application kit

Enter each category for $100. Recognize your process excellence efforts and enter. All shortlisted finalists will be announced mid-December.

If you have any questions ahead of entering please don’t hesitate to contact us on awards@iqpc.co.uk .

Celebrate your project and program excellence with PEX.

All the best,
The PEX Network Awards Team

P.S. Don’t miss out. Enter before 8 November!