Podcast with Roland Naidoo | Live stream – rockstar.cx | Business Awards…

Live broadcast with James Dodkins  Rockstar.cx

This was an interview across the continents
(I am currently in Colorado, James is in England)

Do get along to the link – James will be hosting CX Rockstars from all over the globe 🙂

Business Leader in South Africa provides his views on Customer Centricity

Roland Naidoo, Senior Executive, Multichoice
Roland Naidoo, Senior Executive, Multichoice


Roland Naidoo (ACX Master) is a highly respected senior executive in the global entertainments business. As part of a podcast hosted by Futurology…


You can reach Roland here to progress the discussion:

Award won by yours truly!

I was deeply honoured by the PEX community at the annual conference in Florida last month and received the Global Community 2018 Award. Needless to say (but I will) this is as much down to you guys and your great transformational work, so I graciously excepted the Award on your behalf. Thank you so much :

See the snapshot here: https://buff.ly/2EEE9Im

Next time we will be reviewing highlights of the upcoming 2018 conferences…

Professional Certification reaches new heights in USA, UAE, UK, South Africa, Nigeria and India this month

The year always starts with a rush of events and this last few weeks have been no different.

CPP Professionals in Florida

So far leading members of the community have attended the Annual Conference in Florida, participated in Certification programs in Dubai, Johannesburg, Orlando, Cape Town, Mumbai and London. 

In just one month we have 25 new CPP Champions, 100+ CPP Masters and 150+ CPP Professionals.

Couple that with new partners in West Africa and Australia and you get the buzz out there.

CPP Champions in Orlando

The coming few weeks see events in Sydney, Melbourne, Washington DC, Detroit, Dubai, Cape Town, Lagos, Bangalore, San Francisco… and that is just the ‘open’ program. 

We also have in-house coaching, mentoring and certification so there is absolutely no doubt that the Customer is front and center for all our organisations in 2016.

CPP Masters in Dubai

So What are you doing to advance your capability? 

Erika Westbay – Community Award of the Year

Review and see why there just is so much happening!

CPP Masters in London

This explosion in interest reflects the growing trend to link all things process with Successful Customer Outcomes, so why not join us all for a refresher or encourage your colleagues to take that next step to professional and enterprise success. Coming to a city near you soon.

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

PEX USA – another great win for IQPC

PEX week

The annual event in the USA (now in its 15 year) attracts the very best of the community and this year was no exception.

With stimulating speakers and a awesome Awards program* the IQPC team lifted the bar a notch or two higher. http://www.pexweek.com/ which also includes the PEX BP Group Certified Process Professional two day program. 

PEX BPGroup Certified Process Professionals Florida 2014 This year more than 40+ people from across the globe qualified as Certified Process Professionals to join the 25,000 in the least 4 years.

You can already review and sign-up for the next years – which on behalf of the BP Group – I highly recommend at http://www.pexweek.com 

Note: For those of you in South East Asia I will be chairing that event http://bit.ly/PEXAsia2014 in February.
The two day CPP workshop is featured on Monday/Tuesday 24-25 February is a most have for the aspirant business process specialist.

*we are running a feature on the PEX 2014 Awards program later this week.

The Process Excellence Network annual US gathering

One for your diaries – Orlando, January 2014. The Annual get together for everyone process, performance and customer orientation.

Bringing together leading practitioners, solution providers and the latest exclusive case studies.

If there is one major event in your process, lean, sigma, bpm, customer, outside in diaries for 2014 get along to this one.

INFOGRAPHIC: Process Excellence State of the Industry 2013-2014 (from PEX)

  • Where are the hot new areas for process excellence?
  • What tools and approaches are companies using?
  • How can you maximize the results from your process excellence program?
We may be in San Francisco this week at the BPM Summit however our minds are turning to the Annual PEX Florida event in January in Orlando. As ever the PEX network are keeping their finger on the pulse and have produced this enormously useful Infographic.

Every two years, PEX Network undertakes
a State of the Industry research project to better understand general trends in how companies are approaching operational excellence.  This infographic summarizes the results of our 2013-2014 benchmarking survey.
Download this infographic to find out key trends in approaches, projects, budgets, and investment plans in process excellence for the year ahead.
And don’t forget to stay tuned for the release of our State of the Industry report in the coming weeks!
For more information about PEX Week 2014 or to book your place please get in touch in one of of the following ways:
Call: +1 646 378 6026/ +44 (0) 207 036 1300
Email: enquire@pexnetwork.com