Transformation 2020 version

30-minute keynote shares the future.

Did you see the Dare! the best selling book launch in February? It features the story of the transformation of Apa Nova, a Veolia company, based in Romania. It is a great story – you can access the book here –

In addition, the authors participated in a conference to discuss and share the secrets of success. Here is my keynote from that event.

Podcast with Roland Naidoo | Live stream – | Business Awards…

Live broadcast with James Dodkins

This was an interview across the continents
(I am currently in Colorado, James is in England)

Do get along to the link – James will be hosting CX Rockstars from all over the globe 🙂

Business Leader in South Africa provides his views on Customer Centricity

Roland Naidoo, Senior Executive, Multichoice
Roland Naidoo, Senior Executive, Multichoice


Roland Naidoo (ACX Master) is a highly respected senior executive in the global entertainments business. As part of a podcast hosted by Futurology…

You can reach Roland here to progress the discussion:

Award won by yours truly!

I was deeply honoured by the PEX community at the annual conference in Florida last month and received the Global Community 2018 Award. Needless to say (but I will) this is as much down to you guys and your great transformational work, so I graciously excepted the Award on your behalf. Thank you so much :

See the snapshot here:

Next time we will be reviewing highlights of the upcoming 2018 conferences…

PEX Network European Awards

PEX 2013 in Florida. Participants enjoying the keynote.

Entry Deadline has been extended until 22nd February!

Review the Entry conditions for this
top rated BP Group supported event – then download the winners entries from last months US PEX Awards!

This is your opportunity for global
industry-wide recognition

You now have until Friday 22nd February 2013 to enter your project, program or deployment leader into the PEX Network European Awards.

If you are one of the innovators who are transforming and innovating process excellence this is the ideal opportunity to showcase your achievements to the judges and if you win, the wider community.

Winning an award will put you and your organisation on the process excellence map!

This year’s judges include Process Excellence experts from Bank of New York Mellon, DB, RSA, BP, Ministry of Justice, Honeywell, ABB, Fornari, Alstom, BP Group, Lloyd’s Register and BNP Paribas Cardif.

Enter as many of the 7 categories as you like. Just make sure you submit your Project or Programme by 22nd February 2013.

> View the categories

Feeling inspired? Put pen to paper to share your vision, strategy, project selection, metrics, communication, innovation and results to tell your process excellence story to our hand selected judges.

How to enter

Review the 7 categories and follow the simple 3 step process to enter.

Start by downloading your Application Kit

If you have any questions ahead of entering please contact us on

All shortlisted finalists will be announced mid-March.
Mark your diary for the Awards Ceremony on 30th April 2013, London.

Enter before Friday 22nd February – recognise your, your teams and your companies process excellence efforts!

All the best,
The PEX Network Awards Team

P.S. Start preparing your entry by downloading the Application Kit.

Looking for inspiration?
The winners of the PEX Network North American Awards have made their entries available for you.

Meet the 2013 North American Process Excellence award winners

Project Award Winner Best Project
Over 90 Days:

Braskem UNIB 2 RS – Reduction in fuel consumption at petrochemical processing plant

Project Award Winner Best Project
Under 90 Days:

Braskem UNIB 3 ABC- Increasing production capacity atchemical processing plant

Project Award Runner Up:
Scottsdale Healthcare – Pressure UlcerReduction Project

Congratulations to the Winners
and Runner Ups!