Customer Experience world-class online training

The online ACX Masters program gives Customer Experience and Business Transformation leaders the opportunity to go beyond surface-level presentation and get hands-on, practical takeaways to enable their own successful, business-wide transformations.

Attracting 100,000+ global professionals for those handling seismic business change, this Masterclass provides a Fast track look into customer experience management, change, leadership, BPM and CX space, and the challenges that leading industry professionals are overcoming, both on a macro and micro level.

See the full ACX Masters Level 1-5 online agenda at https://www.cxexecutive.com/agenda.html

Gain the insights from the 2020 Amazon Number One bestseller, ‘Dare! Behind The Scenes Of The Best Business Transformation Project In The World.’ And how large and small organizations can transform their people, processes and performance rapidly with an inclusive approach that delivers successful business and customer outcomes.

Transformation 2020 version

30-minute keynote shares the future.

Did you see the Dare! the best selling book launch in February? It features the story of the transformation of Apa Nova, a Veolia company, based in Romania. It is a great story – you can access the book here – https://www.amazon.co.uk/DARE-Behind-Business-Transformation-Project/dp/1916312004/httpwwwstevet-20

In addition, the authors participated in a conference to discuss and share the secrets of success. Here is my keynote from that event.


Join us for the hands-on workshops that provide the latest techniques and method to transform you and your business www.bpgroup.org

SEVEN STEPS TO ENSURE YOUR PROCESSES AND CX ARE TIP-TOP FOR 2020

INTRODUCING… the much requested (and anticipated) now available ONLINE Outside-In training.

To compliment our globally successful classroom program (now 118 countries with 100,000+ certified professionals) I am running SIX online live sessions over SIX weeks.

If you are already qualified it is 80% NEW STUFF. If you are not then COME ON DOWN. Early Bird registration now Open.

Download the one-pager here
Early Bird registration now Open.

Is CX working for you? If not these resources might help

Neat resources to help with the CX transition stuff…

The CX Lifecycle Template (free) – have you got it yet?

The CX Lifecycle Template WEBINAR (free) – if you have the template you have got to do this!
https://cemnext.com/auto-webinar-registration

CPP Masters DENVER – a couple of places left in two weeks
https://11thdenvermasters.eventbrite.com

CPP Champions DENVER – a weekend special!
https://denver7thchampions.eventbrite.com 

CEM Leaders 3 hour (free) sessions in London – real, in the room, with Steve and James!
http://www.customerexperienceworld.co.uk/cem-leaders.html 

New website to celebrate 24 years of being – new look, new accreditations
http://www.bpgroup.org

Of course, if you have anything to add please let us know!
Ciao,
Steve

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program (and ACXP)

An internationally recognized program with proven track record delivered by been there and done it coaches more than 180 times, in 64 cities with delegates from 118 countries.
The program, now in its eleventh year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master or ACXP and demonstrate your professionalism http://www.bpgroup.org/training.html

Great week for reviewing the State of the Process Nation – download them there resources before they go :)

Steve Towers CEO & CPP Champion®How many places can you go for information?
At the BP Group we have at least TEN, and here are the links:

http://www.successfulcustomeroutcomes.net
– 283 articles on Advanced BPM

http://bpcommunity.blogspot.co.uk/
– 200+ articles on process improvement

https://www.youtube.com/user/snoozers69
– Over 50 videos on the theme

http://www.slideshare.net/stowers/
– More than 70 presentations (downloadable)

http://www.bpgroup.org/
– 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2013/14

http://www.oibpm.com/
– for all things and links Outside In

http://www.certifiedprocessprofessional.com/
– Professional qualifications since 1992

http://www.processmiracle.com/ – FREE course featuring the Secret Sauce

http://www.bpgroup.org/their-opinion.html – Testimonials about us

http://bit.ly/joinbpgroup – 11,000 members networking with ideas

All the Very Best
Steve