INTRODUCING… the much requested (and anticipated) now available ONLINE Outside-In training.

To compliment our globally successful classroom program (now 118 countries with 100,000+ certified professionals) I am running SIX online live sessions over SIX weeks.

If you are already qualified it is 80% NEW STUFF. If you are not then COME ON DOWN. Early Bird registration now Open.

Download the one-pager here
Early Bird registration now Open.

Is CX working for you? If not these resources might help

Neat resources to help with the CX transition stuff…

The CX Lifecycle Template (free) – have you got it yet?

The CX Lifecycle Template WEBINAR (free) – if you have the template you have got to do this!

CPP Masters DENVER – a couple of places left in two weeks

CPP Champions DENVER – a weekend special! 

CEM Leaders 3 hour (free) sessions in London – real, in the room, with Steve and James! 

New website to celebrate 24 years of being – new look, new accreditations

Of course, if you have anything to add please let us know!

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program (and ACXP)

An internationally recognized program with proven track record delivered by been there and done it coaches more than 180 times, in 64 cities with delegates from 118 countries.
The program, now in its eleventh year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master or ACXP and demonstrate your professionalism

Great week for reviewing the State of the Process Nation – download them there resources before they go :)

Steve Towers CEO & CPP Champion®How many places can you go for information?
At the BP Group we have at least TEN, and here are the links:
– 283 articles on Advanced BPM
– 200+ articles on process improvement
– Over 50 videos on the theme
– More than 70 presentations (downloadable)
– 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2013/14
– for all things and links Outside In
– Professional qualifications since 1992 – FREE course featuring the Secret Sauce – Testimonials about us – 11,000 members networking with ideas

All the Very Best