👉 Become a Qualified Process Professional (You owe it to Yourself) 👍

November 22-23 for the Certified Process Professional (1 or 2 day options)

Review the details: https://bit.ly/CPProfessional

CERTIFIED PROCESS PROFESSIONAL(CPP) 

VIRTUAL, LIVE AND INTERACTIVE  

ONE OR TWO DAYS @ 5 HOURS PER DAY  

NINE EXERCISES WITH TEMPLATES 

SEVEN CASE STUDY VIDEOS TO REVIEW

OFFLINE  HANDOUTS INCLUDING FTHE BOOK: 
‘OUTSIDE-IN. The Secret of the 21st centuries leading companies’  BONUS Executive Insights Deck ‘Making the Case for Change’

Groundbreaking content
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will improve process efficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)

WHY YOU SHOULD ATTEND

Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization. 

REGISTER HERE: https://bit.ly/CPProfessional

Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #2 – Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #3 – Connect With The Community:

https://linktr.ee/SteveTowers

Step #4 – Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Step #5 – Recent Article – Customer Obsession:

LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined

The 5 Secret Steps to Process Masterdom

Do you ever have that sneaky feeling that we can get so much more out of our business processes? Are you Struggling to get support from the organization for your change? Are you curious about what are the best proven techniques (that go way beyond Lean and Six Sigma)?

If so you are in the right place!

THE USE OF THE RIGHT APPROACHES WILL REDUCE COSTS BY AT LEAST 30% (and at the same time significantly improve customer satisfaction!) – 100% Guaranteed

Steve Towers

This FOUR day 5 Hours per day program shows you how using the REAL LIFE work you are doing! Come get upskilled and take back IMMEDIATE improvements that realise tangible benefits from the get-go.

Review the Preview here: https://experienceprofessional.com/cppm_preview

Here are just some of the recent testimonials:

Let me take this opportunity to thank Mr Steve. Your teachings are timeless and they stick perfectly and forever in our minds. We shall never forget you wherever we find ourselves on this planet. Thank you so much, Steve 🙏

Benignus Otmar, Tanzania


Thank you, the experience was enlightening, empowering, educating, encouraging and engaging.

Natasha Doren, South Africa

Thank you, Steve, I have never enjoyed anything more than the CX course, The weight of knowledge I gained and the enlightenment that I got is indescribable.

Reem Elsadig, Sudan


Thanks Steve for such an excellent program, the dedicated manner you use to share with us your wonderful knowledge and wisdom in CX, and time to response all our questions! God bless you, thanks a lot!

Yanese Angeles, Dominican Republic

You started me out on this journey my friend. Thanks for letting me live out my passion!

Molly Redenbaugh, Iowa, United States


Thank you! It’s been an amazing journey and you have been a great mentor.It was an honor taking your class, I am now a confident CPP Master🙏🏾

Masele Masudi Msita, Tanzania

Thank you Steve for high-quality wonderful Master. I thought the course was brilliant.Thank you for everything.

Join our upcoming Coaching and Accreditation sessions online, LIVE & Interactive

Professional WebclassStartsDuration
Accredited CX Master
(ACXM)
16th Nov4 days @
5 hours per day
Certified Process Professional Coach
(CPP-Coach)
3rd Nov4 weeks @
3 hours per week
Certified Process Professional Champion (CPPC)9th Nov3 days @
5 hours per day
Certified Outside In Master
(COIM)
17th Nov7 weeks @
3 hours per week
Certified Process Professional
(CPP)
23rd Nov2 days @
5 hours per day
Certified Process Professional Master
(CPPM)
23rd Nov4 days @
5 hours per day
Accredited CX Champion
(ACXC)
1st Dec3 days @
5 hours per day
Certified Outside In Champion
(COIC)
8th Dec3 weeks @
3 hours per week


Dubai calling for the 4 day ACX Masters program – Upskill now…

What are you doing in the GCC this April? The Dubai ACXM and this Award winning class should be high on your options list.

CPP Tweetwall for Certified Process Professionals

If you are a Certified Process Professional this is the place to monitor the updates of all things customer experience and process related to your profession. http://cpp.tweetwally.com/projection

We feature #certifiedprocessprofessional via
@stowers and @jdodkins

Recently qualified Open session Certified Process Professional Masters (CPP-Masters)

9 countries – 32 CPP Masters® – 15 companies – Congratulations to all!
Aditya Godbole, Adrian Leith, Alejandro Rodriquez, Amit Kualagekar, Amjad Shaikh, Anneke Fourie, Ashish Sakharkar, Clare Soper, Darren Bryant, Ebey Philip, Elize Lessing, Ernst Kriek, Girivasan TC, Ibrahim Echu, Janine Claasens, Jary Brenes, Jatine Dhaya, Jummai Hassan, Keenan Malinich, Kim Elliott, Luis Benavides, Nilesh Bhawsar, Nirja Sonawane, Parthasaradhy Vuppalapaty, Rahul Jain, Saakshi Sapre, Saroj Shendey, Sinead Goldman, Stuart Soper, Sumeet Khedkar, Uthman Tijjani, Vikas Atri

Since 2006 we have helped qualify more than 25,000 Certified Process Professionals® through the BPGroup open programs – Review the latest www.bpgroup.org