November 22-23 for the Certified Process Professional (1 or 2 day options)
Review the details: https://bit.ly/CPProfessional
CERTIFIED PROCESS PROFESSIONAL(CPP)
VIRTUAL, LIVE AND INTERACTIVE
Groundbreaking content
ONE OR TWO DAYS @ 5 HOURS PER DAY
NINE EXERCISES WITH TEMPLATES
SEVEN CASE STUDY VIDEOS TO REVIEW
OFFLINE HANDOUTS INCLUDING FTHE BOOK:
‘OUTSIDE-IN. The Secret of the 21st centuries leading companies’ BONUS Executive Insights Deck ‘Making the Case for Change’
- Uncover Process and CX opportunities in just hours
- Identify Actions that will improve process efficiency by 30-60% within 30 days of deployment
- Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
- Innovate to compete, set the market trend and even dominate your industry
- Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)
WHY YOU SHOULD ATTEND
Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization.
REGISTER HERE: https://bit.ly/CPProfessional
Do you want to embrace advanced Customer-Centric thinking and become Outside-In?
👉 Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://lnkd.in/dANgYX59
👉 Step #2 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now
👉 Step #3 – Connect With The Community: https://linktr.ee/SteveTowers
👉 Step #4 – Keep Pace with Change: Recent Keynote – The Hard Benefits of XM | https://cemnext.com/xmroi2023
👉 Step #5 – Review the Testimonials Accredited Customer Experience Professional – BPG (bpgroup.org)