The Global Change Architect of the Year is announced! And the 2021’s award goes to… Edwin de Lange in South Africa.

The BP Group and Affiliates are pleased to announce the winner of this years prestigious ‘Change Architect of the Year’ Award goes to Edwin de Lange, Manager: Customer Experience Design at Mercantile Bank, South Africa.

The Award, now in its fourth year, recognises the formidable achievements of the winner in delivering both personal, professional and business transformation in the organisations they work with.

Over the last few years, Edwin has progressed his professional credibility and qualifications and is acknowledged as one of the most accomplished and recognized African Customer Experience leaders.

His perspective on Customer Experience Management is both grounded in reality and backed up with sharp-end practical accomplishments and success. An inspiration to his colleagues and peers it is a well-deserved honor that once again sets the bar even higher for those wishing to push the boundaries and application of business transformation.

Edwin’s recent licenses and certifications qualifications include:

• Diploma in Interpersonal Skills – Alison
• Certified Process Planning Champion CPPC  – BP Group
• ORIENTATION TO EDUCATIONAL NEUROSCIENCE – FUTURE LEARN (& CENTRAL QUEENSLAND UNIVERSITY)
• ACX-Mentor (Accredited Customer Experience Mentor & Coach – BP Group
• ACXM – Accredited Customer Experience Master  – BP Group 
• CPPM – Certified Process Planning Masters – BP Group
• Certified Customer Experience Specialist (CXS) CX University

Prior to joining Mercantile Edwin worked for Old Mutual and All Life in the financial service sector in South Africa.

Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the ‘Change Architects Hall of Fame’  – Edwin de Lange is now acknowledged as this years ‘Global Change Architect for 2021’. 

You can review Edwin’s profile at:
https://www.linkedin.com/in/edwin-de-lange-cxs-cppmasters-acxmasters-mentor-coimaster-cppc-aba43911/

https://www.bpgroup.org/changearchitect.html

For Customer Experience, Process Transformation and Operations Management visit www.bpgroup.org

The Global Change Architect of the Year is announced! And 2020’s award goes to Roland D Naidoo in South Africa.

The BP Group and Affiliates are pleased to announce the winner of this years prestigious ‘Change Architect of the Year’ Award goes to Roland Naidoo, Head of Customer Operations at Multichoice in Africa.

The Award, now in its third year, recognises the formidable achievements of the winner in delivering both personal, professional and business transformation in the organisations they work with.

Roland Naidoo is a Chief Coach and Mentor for several hundred people and has pioneered the integration of Customer Experience Management by changing the methods, approaches and measures of success to innovate within his organisation. 

Over the last few years Roland has also led the upskilling of more than 150 colleagues across the business with professional qualifications in Customer Experience and Process Management and now co-ordinates a team of 20+ qualified ACX Mentors who in turn are coaching, transferring the skills and leading their teams with advanced Customer Experience Management Methods.

Prior to joining Multichoice Roland worked in the banking sector and technology companies in South Africa.

Selected by their immediate peers and fellow professionals the Change Architect of the Year now appears in the ‘Change Architects Hall of Fame’ A charismatic leader Roland is now acknowledged as this years ‘Global Change Architect for 2020’. 

You can review Roland’s profile at:
https://www.linkedin.com/in/roland-d-naidoo-b403a029/

Previous winners of the Award can be reviewed at https://www.bpgroup.org/changearchitect.html

If you would like to qualify and become Accredited in Customer Experience, Process Transformation and Operations Management visit www.bpgroup.org