Category: Australia

Process Excellence – where to now? Do we go quietly into the night….

We are gearing up for the next Customer and Process conference series, not least of which is the annual Australia PEXWeek event.

Here Steve Towers talks on the future of Process Excellence in the context of digital disruption and all things customer.

See the latest agenda at www.pexweek.com.au

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

What can CPP Masters and Customer Experience Management do for you?

New partnership with Knowledgelab Australia expands scopes of classes and location for wannabee Australian Certified Process Professionals™ /Masters™ & Champions™.

Since 2006 The BP Group and 20+ partners have delivered more than 700 global Certified Process Professional events with more than 80,000 CPP’s around the world qualified through Open and In-house programmes. 

In Australia 850+ have qualified through the open programme.
If you are already qualified, fantastic – come and join us for a refresher (very special rates). 

Melbourne CPP Masters review the Action Plan
If this is new and interesting join us in the coming months to learn the secrets of the worlds leading companies delivering personal and business transformation.

 I will see you there.

… Canberra – 19-22 October > Register Here <
… Sydney – 16-19 November > Register Here <
… Melbourne – 23-26 November > Register Here <
… Brisbane – 15-18 February > Register Here <

Register via www.knowledgelab.com.au (if you are in ANZ) or www.bpgroup.org/book-class.html.
You can speak with knowledgelab on : +61 2 8011 4476

Do you want to get in the picture? Join us soon at a session in a city near you…


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters  Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html








Australia and the land of drugged slugs

Get this. Australia is a beautiful country. Its people are fantastic. But their internet sucks big time. As a frequent visitor to the land downunder I travel its major cities and this last two weeks have stayed in three major 4.5-5 star hotels in Sydney.

Guess what – it is like stepping back in time to the 1990’s with internet/broadband speeds that can best be described as a drug slug. Worse than that it is capped and charged at ridiculous prices. Extortion I would say.

Look how can a developed nation hope to compete internationally when it throttles the life blood of communication?

My hotel room should have lights, AC, hot and cold water and yes an internet connection that actually works. So sorry to my customers, colleagues and family. I am back in the dark ages thinking about communicating with smoke signals and cave art.

Will it stop me coming to Australia? Probably not.

Will it stop me transferring and recommending business here? Most definitely yes.
Come on Australia – join the rest of us in the 21st century please.

30 plus Awesome Process Excellence sessions in Less than 72 Hours

PEX USA was brilliant.  #pexweek #cppusa #custexp
The leading thinkers and practitioners rallied in Florida. Here is a compilation of the two day workshop featuring the Certified Process Professional qualification. James Dodkins coached the session with Steve Towers.

The European PEX Event: http://www.pexweekeurope.com/
The Australian PEX Event: http://www.pexweek.com.au/

Join us for the very latest in Process Excellence, Customer Experience, Enterprise Architecture, technology and so much more…

For more on the Certified Process Professional…


Certified Process Professional Masters (CPP-Master) Program
An internationally recognized program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html