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Opps, sorry, that is one of the dumbest things you can do. Don’t take my word for it – watch this amusing video with James Dodkins keynoting at the recent Lean Six Sigma conference in Iceland.
It is with these thoughts in mind and the worthy experience of many that I set pen to paper to craft these tenets as guidelines for all of us seeking to maximise our deployment of Complete Experience Management.
1. Customers are first, center and last for everything.
2. Listen to the questions customers ask you.
3. Stop selling and let people buy.
4. Map the Complete Experience.
The CEMMethod.com can help you in seeing the Complete Experience.
See also 6 step ‘Duck Theory’ videos: http://bit.ly/DuckTheoryJames
5. Create your brand and be the brand you create.
6. Be consistent and truthful across all your channels.
7. Act on People liking people.
8. Creating memorable experiences requires anticipation and coordination.
Fix problems before they happen, and when problems do arise (they will) pull out the stops to put things right.
9. Design every customer experience for the category of customer.
10. Employees are your first customers.
Join your fellow professionals in getting more scientific about the Customer Experience.
Do you want to embrace advanced Customer Centric thinking and become Outside-In?
How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn
Start here and follow these simple steps:
Step #1 – Get The Book: Outside-In The Secret *FREE* | https://bit.ly/OI2021now
Step #2 – Get the Software (FREE):
Parallel | http://bit.ly/Parallel2021
Step #3 – Connect With The Community:
Step #4 – Keep Pace with Change:
Recent Interview | http://bit.ly/STInnovation
Step #5 – New Article – Customer Obsession:
LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN
And for now, review this:
Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined
You may be doing things right, but are you doing the right things?
It is customer centricity… but not as we know it.
Do you want to get in the picture? Join us soon at a session in a city near you…
Yep One lousy USD. What is in it for you?
What if I said I had for you the global thought leaders with unique content every month…
Where could you find a complete FREE Lean Six Sigma course underwritten by the BP Group, The Academy of Customer Experience and the British Institute of Quality Management…
How could you meet, talk with and learn from the worlds leading LinkedIn business owner with a club of over 370,000 people…
Why should you be bothered?
Who can deliver all this and terabytes more of DIRECT, USEFUL, IMMEDIATE stuff for ONE USD?
I get it you can’t be hassled to click the link.
Here’s some of the guys who you will be missing. Now don’t let me tell you this is one NOT TO MISS.
After all you probably have it all anyhow?
If you too like me appreciate excellent VALUE for goodness sake click the link.
If you don’t like what you see I will pay you 100 times your $1 investment. PROMISE.
Gordon Bennett, it doesn’t get better eh?
Who’s on the INSIDE One dollar away…
Excited isn’t the word. http://www.compassbusinessclub.com