Of course, you are asking for customer feedback. Yes?
Opps, sorry, that is one of the dumbest things you can do. Don’t take my word for it – watch this amusing video with James Dodkins keynoting at the recent Lean Six Sigma conference in Iceland. ‘The Customer Feedback Conspiracy”
[youtube https://www.youtube.com/watch?v=5iSJ-B8VZ4M?feature=player_embedded]
Catch James at: https://www.linkedin.com/in/jamesdodkins/
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