Process Excellence – where to now? Do we go quietly into the night….

We are gearing up for the next Customer and Process conference series, not least of which is the annual Australia PEXWeek event.

Here Steve Towers talks on the future of Process Excellence in the context of digital disruption and all things customer.

See the latest agenda at

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Emirates success

Certified Process Professional Masters Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism