Tag: process management

2021 Recommended Blogging Utility – you will love this!

This last 12 months I have experimented with a marvellous little utility that boosts your social postings and articles. Watch the demo at the link below and you will be smitten too. https://lttr.ai/UPph

To give you some idea of its impact (and some cracking links) these were my results in the last 4 weeks.

TOP PERFORMING CAMPAIGNS
Your top 5 campaigns generated 89% of your total clicks last month.

Uncovering the Secrets of the Top Influencers
http://feedproxy.google.com/~r/CxObsession/~3/PAxm4qu_7xs/
645 clicks recorded last month

What does Google know about you?
http://feedproxy.google.com/~r/CxObsession/~3/S0PslFLderc/
236 clicks recorded last month

TipTop Influencers
http://feedproxy.google.com/~r/CxObsession/~3/bSeZIZ-b7rc/
221 clicks recorded last month

CX POWER Hour webinar
http://feedproxy.google.com/~r/CxObsession/~3/F9VdMfwUsX8/
181 clicks recorded last month

The Ten Commandments of Customer Experience
http://feedproxy.google.com/~r/CxObsession/~3/5Tbjywe6qv4/
143 clicks recorded last month

Join our upcoming Coaching and Accreditation sessions online, LIVE & Interactive

Professional WebclassStartsDuration
Accredited CX Master
(ACXM)		16th Nov4 days @
5 hours per day
Certified Process Professional Coach
(CPP-Coach)		3rd Nov4 weeks @
3 hours per week
Certified Process Professional Champion (CPPC)9th Nov3 days @
5 hours per day
Certified Outside In Master
(COIM)		17th Nov7 weeks @
3 hours per week
Certified Process Professional
(CPP)		23rd Nov2 days @
5 hours per day
Certified Process Professional Master
(CPPM)		23rd Nov4 days @
5 hours per day
Accredited CX Champion
(ACXC)		1st Dec3 days @
5 hours per day
Certified Outside In Champion
(COIC)		8th Dec3 weeks @
3 hours per week


Uncovering the Secrets of the Top Influencers

Who are the best and what are their secrets?

I revisited my lists of sources, contacts and influencers, brought them up to date (the last two years or so) and collated the best across the domains I operate in. I included the recent Award winners acknowledged for their contributions to business. The result you can access below which contains the people, their LinkedIn connections, their best videos and in some cases additional resources.

My work takes me all over the planet and I get to meet some awesome people who are generous with their time and ideas. I then test, optimise and codify these great ideas into techniques and approaches we can all access.

Dare! Amazon Number 1 Best Seller (2020)

I was relating this approach at a keynote in a conference in Romania recently following the publication of our new Amazon best selling book Dare!

The keynote went well (see the extract version below) and everyone adjourned to the bar to relax and network.

At that drinks reception several people wanted to know my sources of inspiration, so naturally, we started trading names, some well known and some not yet so. As I was doing this it struck me this was one of the most commonly asked questions whether I am talking or working with some of the leading companies on the planet. So an idea was born…

Steve’s keynote in Bucharest in February 2020

Who are the best and what are their secrets?

I revisited my lists of sources, contacts and influencers, brought them up to date (the last two years or so) and collated the best across the domains I operate in. I included the recent Award winners acknowledged for their contributions to business. The result you can access below which contains the people, their LinkedIn connections, their best videos and in some cases additional resources.

So the next time someone asks me a question about influencers I am going to point them here!

All the Best, Keep safe and well,
Steve

Customer Experience, Customer Service, Leadership and Operational Excellence

Click the image to access videos, books and other resources!


This works way better than any tips or techniques…

Hi – Steve here 🙂

I’m a real sucker for great new tips, techniques, tools, shortcuts, “hacks” and other quick ways of getting better results from our processes and customer experiences.

But the truth is that the big wins don’t come from tips or tricks.

They come from getting the fundamentals right. Again and again.

Fundamentals like really understanding your customers (internal and external) so your products and services are what they need (not just what you think they want).

Fundamentals like having understanding the successful customer outcomes before you ever meet or work with them, so your processes and experiences build credibility and trust quickly.

Fundamentals like follow-up and nurturing your relationships so they are top of the priorities when your customers need to change things.

Fundamentals like being able to  “meet” face to face, on the phone, or via a webinar or web page (and by “meet”, I mean help a customer get the best from their experiences and processes, understand their problems, the potential solutions, and decide how to change things to meet ever-changing needs).

Master the fundamentals and the little tips and tricks will improve your results even further.

Get the fundamentals wrong and all the tips, tricks or clever techniques in the world won’t hurt.

– Steve

PS If you’d like to get my very best training, insights and personal support to help you align your processes and experiences for all your customers (internal and external), why not join me for my new ONLINE training program? Click here for more details.