Category: Coaching

Releasing your full potential

Life is not in compartments. Our personal lives flow into our work lives and affect everything we think, feel and do. We need blends in our life, approaches which are holistic and help us progress through challenging times as well as expand our own personal growth and awareness.

That got me to formally offer up a service which is more than just business or life coaching.

Nurturing and Growth – Give yourself permission to release your full potential

If you need help business and personal, emotional or whatever let’s chat with a no-obligation discussion.

That’s what EAGLEMELD* is all about.

Your needs as they are now and how you wish to develop over these coming times. My ethos is to focus on your specific needs/challenges e.g. people or things and ambitions and help you develop the immediate techniques and far sight to see where you want to go and achieve those objectives joyously.


* A meld of things is a mixture or combination of them that is useful or pleasant

Collins English Dictionary:

I have been mentoring folks for more than twenty years and drawing on my array of business and life experience. Our session will be focussed specifically on your unique situation and we may apply a range of techniques and approaches to help achieve your objectives.

My qualifications for helping include:

Business
A 40-year business career with leading companies around the planet.

Awards in Customer Service, Customer Experience, Lifetime Achievement, Business Process Management and Enterprise Architecture.
Best selling book author (eight books).

Lifeskills
More than 25 years of therapeutic experience.

Accreditations as a Master Hypnotist, Clinical Hypnotherapist, Master Neuro-Linguistic Practitioner, Reiki Master and latterly Coming to Wholeness Practitioner.

Holistic
Integration of several approaches aligned to YOUR needs.

What is your North Star? We will discover that and help you to accomplish all you desire.

If you need guidance in business and personal relationships, emotional or whatever just give me a no-obligation call.

Let’s Fly together!

30 Minute exploration

Thirty-minute no obligation discussion –
You can connect and choose on your Calendar here. https://calendly.com/eaglemeld/30mins

60 Minute, one session

One-off session Just the One Session –USD $500
This is great for the ‘one and done’ fix it experience
https://calendly.com/eaglemeld/just-the-one-sessionSix sessions program

6 sessions x 60 Minutes

Six sessions over an agreed period-of-time – USD $2,800
(First full session FREE)
https://calendly.com/eaglemeld/60min

I am very much looking forward to getting together with you!

All the Best,
Steve

6 Ways to Transform Process and the Customer Experience (at the Same Time)

Steve Towers Keynotes

Where do I start?

I was keynoting a conference in Europe recently, and senior executives in the room were getting the rationale behind moving Outside-In. However, there seemed to be two perplexed groups in the place.

One was what a refer to as the ‘traditional process guys’, and the other ‘the customer is first people’, and interestingly they both asked the same question “Where do we start?”

My honest and most direct answer is “You do not have a choice. You have got to start where you are and go from there!” OK, I get what you’re thinking, how could they take that away and begin to transform their organizations?

So, I walked them through TWO distinctly different ways to navigate to Outside-In working and practice, depending on your mindset, enterprise history and maturity. For the two categories of customer in the room, the NEEDS are the same, just the way they navigate to achieving them is different.

What are the Results?

From a results perspective, both approaches focus on winning the triple crown, that is Improving Service, Growing Revenues and Reducing Complexity (and hence lowering costs).

ApproachProcess EngineeringCustomer First
FocusProcess is the starting pointStarts with Customer Needs
ScopeReengineering the ProcessesAligning everything to Customer Needs
IntentionBuild out from Process to Department to Division to EnterpriseArticulate Successful Customer Outcomes and Remove the complexity of things that do not contribute to it
BenefitsLocal wins building to business-wide transformationImmediate delivery against Triple Crown benefits
Executive Buy-inSlow burn, however when they see the benefits and ‘get it’ the support is significantStarts at the strategic level so influences everything the organization does
RecommendationIf your remit is just ‘improving processes’ this approach will get you their steadily, however, the challenges facing traditional business are seismic so is there time? So, make immediate gains but push hard for more quickly.By demonstrating the value of ‘customer first’ in terms of the triple crown the enterprise can align quickly and effectively. Importantly avoid the ‘soft and fluffy’ sentiments expressed by many in the customer experience world.

How can I Implement?

Back in 2006 the BPG launched the CEMMethod™ and built out an approach, using the 50+ techniques based on global next practice from companies like Virgin, Zara, BMW, Zappos, Apple and Emirates. Since then more than 3,000 companies in 116 countries have become accredited and certified to transform their processes and organizations.

Now in version 11, the choice you make in deployment is based on your ambition and remit within the enterprise.
If you are a leader needing to embrace the digital customer ‘Customer First’ leaps out as the main option. Alternatively, if you are in a traditional process-based business (lean, six sigma, BPM etc.) the more conservative ‘process engineering’ approach may be preferred.

You can access the following resources that will help you make an informed choice:

CEMMethod™ – review its potency and pedigree:
www.cemmethod.com

Outside-In The Secret of 21st century companies (free access): http://bit.ly/StevesOIBook

The Accredited Customer Experience Program 2018-19: https://www.bpgroup.org/acxp1819.html

The Certified Process Professional Program: https://www.bpgroup.org/certifiedprocessprofessional.html

I look forward to guiding you to transformation when you are ready!

This week a large part of the BP Group team and leaders are in Florida for the annual PEX conference.

There is still time to register: www.pexweek.com and also sign-up for the
Certifed Process Professional Levels 1 and 2 program!
This is the place to network, learn and explore all that is process from the leading organizations, practitioners and Guru’s.
As the week unfolds we’ll be bringing you highlights and snippets. 
Hopefully see you there, all the Best

Steve

Recommended Upcoming Conferences for the 2012 diary

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA – January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence

CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity

BPM SUMMIT 2012 – IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London 

Learn more about business process management – and get certified!

If you’re like most other professionals, the economic downturn has you looking critically at business processes. Want to learn more about that?

In mid-June we are conducting the Business Process Professional course – via the BP Groups Certified Process Professional programme.

Developed over ten years and with more than 7,000 Certified Professionals since 2005 it features the latest case studies, best practices and a complete method for implementing advanced BPM as featured recently on radio and TV.

The course is very well regarded by attendees and takes place in central London. You can get more information here.