
Steve
CX Obsession – for Process & Experience Professionals
We have to get more scientific about the Customer Experience
Steve
The BPGroups new website now features five blogs from leading thinkers and CPP Masters in the field of Enterprise BPM & Outside-In.
To visit the blogs: click http://www.bpgroup.org/blogs.html and review the drop down menu -enjoy!
Successful Customer Outcomes
Steve Towers – 160 articles on the theme of Outside-In
BP Community
the original BPM community – Events, Resources, community & Links
Outside-In from Janne Ohtonen
Words from the wise from the author of OIDash
The Process Ninja
Craig Reid Scottish through and through however now from down-under
OutsideIn Service Management
Ian Clayton shows us the way with Service Management
If you recognise a good Outside-In location let us know: rachel.smith@bpgroup.org