Three excellent mini videos from best selling author and Rockstar.cx founder James Dodkins that really frame current thinking around #CX and its key component the Employee Experience #EX.
With insights from Shep Hyken, Disney and Zappos go grab a coffee and enjoy a 10-minute break and look through the lens of Customer Experience Excellence.
Customer Trust = Employee Pride
We are all Leaders
No Call Centres at Zappos
Turning the advice into action: BPG training page
More videos/podcasts on this theme: Rockstar.cx
CX Excellence Coaches: link to coaches
You can see this and more over at www.cxobsession.com
Three minutes of insight to conjure with…
Watch the full ROCKSTAR CX episode here: https://www.facebook.com/JDODKINS/vid…
Get in touch with our rockstar guest Shep Hyken!
ACXM Training Orlando 26th March:
for CX improvement consultancy and training, customer-centric culture transformation, the ultimate rockstar team building experience and rockstar keynote speakers.
Get in touch with James:
Email: firstname.lastname@example.org Twitter: https://twitter.com/jdodkins LinkedIn: https://www.linkedin.com/in/jamesdodk…
CX Discussion Facebook Group: http://bit.ly/fbcxgroup
#cx #custexp #rockstarcx #leadership #live #fblive #jamesdodkins #shephyken