Three excellent mini videos from best selling author and Rockstar.cx founder James Dodkins that really frame current thinking around #CX and its key component the Employee Experience #EX.
With insights from Shep Hyken, Disney and Zappos go grab a coffee and enjoy a 10-minute break and look through the lens of Customer Experience Excellence.
Customer Trust = Employee Pride
Disney EVP, Lee Cockerell
We are all Leaders
CX Guru, Shep Hyken
No Call Centres at Zappos
Zappos CX Leader, John Wolske
You can see this and more over at www.cxobsession.com