Three excellent mini videos from best selling author and Rockstar.cx founder James Dodkins that really frame current thinking around #CX and its key component the Employee Experience #EX.
With insights from Shep Hyken, Disney and Zappos go grab a coffee and enjoy a 10-minute break and look through the lens of Customer Experience Excellence.
Customer Trust = Employee Pride
Β 
Disney EVP, Lee Cockerell
Β We are all Leaders
CX Guru,Β Shep Hyken
No Call Centres at Zappos
Zappos CX Leader, John Wolske
Further resources:
Turning the advice into action: BPG training page
More videos/podcasts on this theme: Rockstar.cx
CX Excellence Coaches: link to coaches
You can see this and more over at www.cxobsession.com