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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Are You Sure You Want Faster Horses?

Henry Ford’s Faster Horses

“If I had asked them what they wanted they would have said faster horses” Henry Ford

Author steve.towers@bpgroup.orgPosted on October 14, 2021October 14, 2021Format ImageCategories Outside-In, Outside-In is a philosophy and method of managing an organization by understanding and delivering Successful Customer Outcomes., UncategorizedTags ACXM, Customer Centricity, Customer Experience, Customer Obsession, CX

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