Category: BP Group

Global Process Awards – deadline approaches

If you have a process/performance story to tell here is the opportunity. 

The BP Group regard this as the currently best forum for sharing the stories of your projects, the learnings, the “I wouldn’t do this if I was starting over again” insights.

In 2012 I was privileged to watch the success of the US Navy Seals delivering massive successful change in a very traditional organization. Or the UK’s Bolton NHS saving hearts and minds. Or even SIngapore government transforming their business. What about PolyOne and their Lean Outside In success?
 
Get your feet on the deck and share also – deadline looms…… 
http://www.processexcellencenetwork.com/awards-new/

And the winners of the ipad3’s are…

Through July and August 309 people qualified as BP Group Certified Process Professionals®. All successful participants have been entered into a draw for an iPad3 to celibrate the BP Groups 20th Anniversary (www.bpgroup.org)… and below are the results from the draw that took place in London on October 1st.

From October through December 31st all events will feature the same thing – one iPad3 per class so if you would like to join the fun and along the way to becoming professionally qualified stand a chance of winning and iPad 3 review the upcoming sessions: http://www.bpgroup.org/certification-by-city.html

Meanwhile here are the highlights of the draw. 

Winners are notified via email and have one month to claim their prize, otherwise the outstaning iPads will go forward into the Oct-Nov-Dec draw (to be drawn at PEX 2013 in January in Florida)

A list of the winners will be published in the BP Groups Certified Process Professional® subgroup on Tuesday 2nd October 2012.

Winners from 11 sessions held August-September 2012
309 in the draw held at BP Groups office in London 1st October 2012

Winning companies include:
Batelco, National Bank of Abu Dhabi, Real People, Dubai Trade, Koru Services Group, Propentus, Standard Chartered Bank, Astra Zeneca, Sodexo, Philips,

Winning countries: Bahrain, UAE, China, UK, Finland, Singapore, Australia, South Africa, India

Looking at the world Outside-In

Outside-In wins the Triple Crown.

The headline claim of advanced process management approaches such as ‘Outside-In’ is winning the triple crown. What do we mean by that?
Triple Crown is the ability to simultaneously reduce costs, improve service and grow revenues as a direct consequence of implementing advanced process management. Outside-In shifts attention from ‘doing things right’ to ‘doing the right things’ and as a consequence much of the work taking place within an organisation becomes ‘dumb stuff’ when tested against the achievement of the successful customer outcome. This ‘dumb stuff’ can be eliminated and typically will result in cost reductions of 40-70% within three to six months of implementation across traditional processes.

What does the cost reduction include?

A large slice of reduction is in the potential effort to run a process – the people. It also includes considerable swathes of information technology, now no longer required to manage the significantly simplified ‘outside-in’ processes.  Saves are also available across the enterprise from reducing the need for ‘outsourcing’ that does not explicitly contribute to the delivery of successful outcomes. Progressive Outside-In companies such as Google, Apple, Gilead Sciences and Southwest airlines actively redeploy staff to the benefit of the bottom line – making more with less. Service improves and revenues grow.

Traditional inside-out companies have a massive opportunity

The size of the prize exceeds normal ‘inside-out’ expectations as many companies who measure efficiency and effectiveness struggle to realise single digit improvements against legacy processes. However when you look at processes through the ‘outside-in’ lens much of the previously assumed ‘must be here’ activity is no longer required.

Why is this so?

Work has grown over time and become complicated and separated into functional specialist areas supported by a multitude of IT systems undertaking specific tasks such as CRM, accounting, claims management and HR systems. In the context of Outside-In these activities can be challenged with the question “does this activity specifically contribute to the achievement of the SCO? “. If the answer to that question is ambiguous then applying relevant techniques creates a  realignment of work and releases significant cost previously disguised as necessary process.

Triple Crown plus

It gets better. The reality of processes in an Outside-In context means they are specifically contributing to the achievement of the SCO and correspondingly meet additional requirements such as compliance and regulation more effectively. Transparency of process – seeing who does what, where, when and why – is another by product of the new environment. So in addition to reducing costs, improving service and growing revenues we better meet regulatory requirements. The latter is especially important in the new business reality created following the recent recession and reshaping of industries such as banking.

If it is so good why aren’t we all doing Outside-In?

Large bureaucratic organisations typically suffer from senior management inertia, disbelief and arrogance.
The reality of successful Outside-In companies is plain to see as they become leaders of their business sectors. Their performance outstrips competitors by several magnitudes and they are often regarded as having some magic ingredient – you may have heard your management team say ‘ha yes they are quite different to us as our challenge is unique’.  The bottom line is that Outside-In companies utilise a range of tools and techniques that improve alignment to the successful customer outcome and these approaches go way beyond the industrial/information age mind-set.

A new way of working

Outside-in approaches create a completely new reality that reshapes how we manage and organise work so much so that functional pyramidal structures become artefacts of the past. A senior manager who may have spent considerable time clambering to the top of these rigid monolithic structures is directly threatened by the shift to Outside-In and may be understandably reluctant to embrace a new order of business that completely changes most things you have ever known.

How can you embrace Outside-In?

The shift in mind-set is underpinned by method and new techniques (CEMMethod™) appropriate to process alignment for successful customer outcomes. Several organisations offer support, training and coaching towards the new order and include emergent technologies that enhance our ability to better organise work. Direct training is available through the BP Group (www.bpgroup.org) where people are encouraged to qualify as licensed BP Group Certified Process Professionals®.
Associated Licensed partners and companies offering consultancy and technology support can be reviewed at www.oibpm.com
 
Join the community
You can read more in the latest book ‘Outside-In. The secret of the successful 21st century companies’ at www.outsideinthesecret.com and join the global community through LinkedIn at http://bit.ly/joinbpgroup

Six Sigma on Steroids – Keynote from PEX

Steve Towers with six sigma on steroids

Reduce Costs – Improve Revenue – Enhance Service simultaneously

From the PEX Network event in Florida, January 2012. Ten minutes 🙂

You have the Power to change the world (and that aint no cliche)

Helping people to see the possibilities and getting them there isn’t a part time task. 

In our training, coaching and consultancy we encourage Certified Process Professionals and CPP Masters to relate this message of transformation in a constructive practical way. It is what makes the difference when you are doing it in your organisations for real.
Part of my personal inspiration comes from someone who relates ideas phenomenally well, and gives us the means to do it ourselves.

That person – Nancy Duarte.
 
This ten minute video will, if you give yourself permission, change the way you relate your ideas and create success forever.