INTRODUCING… the much requested (and anticipated) now available ONLINE Outside-In training.
To compliment our globally successful classroom program (now 118 countries with 100,000+ certified professionals) I am running SIX online live sessions over SIX weeks.
If you are already qualified it is 80% NEW STUFF. If you are not then COME ON DOWN. Early Bird registration now Open.
Download the one-pager here
Early Bird registration now Open.
Our favourite CX Rockstar James Dodkins tells you about the launch of the new program…
And you can register here:
DUBAI – ICELAND – BRATISLAVA
I am proud to officially announce my participation as one of the judges at the “North American Customer Centricity Awards” organised by Arcet Global.
Hosted in Dallas, Texas, this event showcases the best in customer experience and leadership across North America. Sharing ‘next’ practice, case studies and learning from each other’s success across a wide range of sectors.
I will be joining several senior judges and very much excited and looking forward to assessing the submissions from some of the worlds leading customer-centric companies.
https://customercentricityawards.com/awards/
#judge #awards #innovation #customerexperience #ARCETGlobal #customercentricity #dallas #texas
Life is not in compartments. Our personal lives flow into our work lives and affect everything we think, feel and do. We need blends in our life, approaches which are holistic and help us progress through challenging times as well as expand our own personal growth and awareness.
That got me to formally offer up a service which is more than just business or life coaching.
If you need help business and personal, emotional or whatever let’s chat with a no-obligation discussion.
Your needs as they are now and how you wish to develop over these coming times. My ethos is to focus on your specific needs/challenges e.g. people or things and ambitions and help you develop the immediate techniques and far sight to see where you want to go and achieve those objectives joyously.
Collins English Dictionary:
* A meld of things is a mixture or combination of them that is useful or pleasant
I have been mentoring folks for more than twenty years and drawing on my array of business and life experience. Our session will be focussed specifically on your unique situation and we may apply a range of techniques and approaches to help achieve your objectives.
Awards in Customer Service, Customer Experience, Lifetime Achievement, Business Process Management and Enterprise Architecture.
Best selling book author (eight books).
Accreditations as a Master Hypnotist, Clinical Hypnotherapist, Master Neuro-Linguistic Practitioner, Reiki Master and latterly Coming to Wholeness Practitioner.
What is your North Star? We will discover that and help you to accomplish all you desire.
If you need guidance in business and personal relationships, emotional or whatever just give me a no-obligation call.
Let’s Fly together!
30 Minute exploration
Thirty-minute no obligation discussion –
You can connect and choose on your Calendar here. https://calendly.com/eaglemeld/30mins
60 Minute, one session
One-off session Just the One Session –USD $500
This is great for the ‘one and done’ fix it experience
https://calendly.com/eaglemeld/just-the-one-sessionSix sessions program
6 sessions x 60 Minutes
Six sessions over an agreed period-of-time – USD $2,800
(First full session FREE)
https://calendly.com/eaglemeld/60min
I am very much looking forward to getting together with you!
All the Best,
Steve
We upgrade our homes, our cars and our lifestyles as a matter of course. When was the last time you upgraded YOU? No, I don’t mean a fancy new pair of shoes or those nice looking jeans what I am talking about is the way you think and do. At a fundamental level, we need to be able to lead change and enable those around us to embrace and welcome all aspects of this volatile world, which as I have already suggested isn’t going away anytime soon.
All things considered, that is what our coaching, mentoring and training programs are all about. Not only incorporating the latest innovations in business change but reframing the way you think.
In this last twelve months, the approaches we use have upgraded to include a new platform that redefines process and customer experience deployment and includes the capture, analysis, ideation and implementation of experiences from the front-line to the board room.
Now some may think they have done all the growth they need to do and rely on those traditional tools for the daily work. That is, however, the way of the dinosaur, almost waiting for the asteroid to strike and wishing they would survive its impact. We know what happened there.
If so there’s a series of courses from one-dayers to a week across the planet led by been there and done it mentors who spend the majority of their time helping organisations embrace this brave new world. Come and get the benefits of their latest learnings as we codify together, hands-on, the means for you to upgrade and retool.
I will be blunt (nothing new there then) I abhor the talking heads know it all theoretical claptrap courses where learning is stifled and it is a listen and do as I say dirge. Hence anyone who has experienced our programs will tell you how exciting, invigorating and enabling the hands-on learning is. Even to the extent of using your own challenges and working them through the sessions in association with teammates and colleagues. Yes, case studies help but how much better is fixing your own stuff and learning how to integrate the tools and techniques directly?
That underpins our programs, learning by doing.
In fact, the relationships you forge in the fires of embracing the CEMMethod will become a part of the new you on your return to the office.
We are running open courses across the planet in 116 countries with over 100,000 professionals now qualified. Our inhouse courses, where we customise the material to your industry and current dramas, are also popular and we are proud to talk of the thousands of companies who have embraced the learnings. Either way, open or inhouse, you will have a fantastic time so have a look, delve a bit, and sign-up soon.
Your upgrade is waiting!
| CPP Master | Johannesburg | October 7 – 10 |
| ACX Specialist | Manchester | October 14 – 16 |
| CPP Master | Detroit | November 4 – 7 |
| ACX Master | Johannesburg | November 11 – 14 |
| ACX/CPP Champion | Johannesburg | November 25 – 28 |
| CPP Master | Cape Town | December 2 – 5 |
| CPP Champion | Washington DC | December 16 – 18 |
| INHOUSE | By Request | Your choice |
Is your Customer Experience initiative working for you?
CX Obsessed or just playing at it?
Upskill you or your team find out more to learn how others have become successful with a Customer Obsession strategy
I think we should all pay attention to this. You know #CX is in trouble when you need to explain it over, and over again!
I will be in the room for you every step of the way. Whether you signup for the one or two day option there is a preliminary video and optional signup Zoom meeting. Post-session we schedule an online meet to review progress and answer questions.
With genuine case studies you will apply your own challenges in the session to actually take away not just the HOW but the WHAT you do.
Everyone needs to keep pace with the changes happening in and around business these days. Gone are the times when attending a talking heads training course was good enough when the need is to return to work with a proven and tested approach that simply works immediately.
That is what the Certified Process Professional Masters (CPP-Master™) program is all about. With over 100,000 qualified professionals across 118 countries and established across 90% of the fortune 400 companies this training has a great pedigree. Review the detail for the upcoming Detroit session: https://detroit_cppmasters_2019.eventbrite.com
Here’s a nice testimonial:
or go ahead and buy your tickets here…
CEMMethod™
www.cemmethod.com
Connect with me on LinkedIn
https://www.linkedin.com/in/stevetowers/
If we incent people to achieve Successful Outcomes then we win for the employees, customer, shareholders, in fact, everyone except the competitors! This is what The Experience Manager enables.
Access The Experience Manager:
The worlds first Outside-in platform.
https://www.theexperiencemanager.com
Join us at an upcoming workshop/session: https://www.bpgroup.org/training.html
Outside-In The Secret (book on this theme from 2010)
www.outsideinthesecret.com
CEMMethod™
www.cemmethod.com
Connect with me on LinkedIn
https://www.linkedin.com/in/stevetowers/
