Steve Towers Masterclass comes to Denver

Online pre and post Masterclass meets

I will be in the room for you every step of the way. Whether you signup for the one or two day option there is a preliminary video and optional signup Zoom meeting. Post-session we schedule an online meet to review progress and answer questions.  

How learning by doing with real case studies is central to the Masterclass

With genuine case studies you will apply your own challenges in the session to actually take away not just the HOW but the WHAT you do.

Click the image or jump straight to more details and the registration options.

Do you want to embrace advanced Customer-Centric thinking and become Outside-In?

How You Can Become ‘Outside-In’…

Start here and follow these simple steps:

Step #1 – Review the upskilling options to become an ACX Professional & ACX Master:

Step #2 – Get The Book: Outside-In The Secret *FREE*

Step #3 – Get the Software:

Parallel |

Step #4 – Connect With The Community:

Step #5 – Keep Pace with Change:

Recent Keynote – The Hard Benefits of XM |

BPM Resources from the BP Group (updated)

(note: save for ongoing reference)
 – 12,000+ members networking with ideas – Posts several times daily, new approaches, examples and case studies – items linking into the customer experience – Dozens of courses leading to the Certified Process Professional qualification (CPP) all over the globe – FREE course featuring the Secret Sauce

http://www.successfulcustomeroutcomes.net350+ articles on Advanced BPM – 200+ articles on process improvement – Over 60 videos on the theme – More than 90 presentations (downloadable) – for all things and links Outside In – Professional qualifications since 1992  – Testimonials about us
PEXNetwork articles from Steve Towers, CEO at the BP Group
PEXNetwork articles from James Dodkins, CCO at the BP Group Videos and case studies – many less than 5 mins for quick consumption 🙂