And if this lights your fire go see the other pieces over at http://www.bpgroup.org/bpgwebinars.html
Guest this week is CX Guru, James Dodkins:
Download James Dodkins latest book ‘Foundations for Customer Centricity’ and learn how the very best companies avoid the Metrics Trap http://bit.ly/cxFoundations
For more join us…
Strange to think we didn’t have iphones or even smart phones then.
(That’s my excuse for the vid quality).
If you want a bang up todate version of the latest thinking and practice then we have a special offer – in fact Foundations for Customer Centricity (James Dodkins) is FREE. It is a fun read with terrific testimonials from guys like Seth Godin – get it here: http://bit.ly/cxFoundations
Some folks may already know of Brian J. Robertson from his early days as inventor of the Commodore 64. And yes I can hold my hand up to that one also having spent many late nights mastering donkey kong in an earlier phase of existence. Now Brian plays in Google and his insights provide a powerful read that most likely will cause you to reassess the way you think of management systems. Or don’t bother and you may end up like Kodak.
You can get the book here
Brian reviews the main discoveries in the book…
As usual for the Annual event we have a strong presence (talks, workshops and awards) so hopefully you will get there as well for a terrific networking occasion. See the invite below…
…Customer Experience Management…
…Customer Journey Maps…
…Holacracy – Fad or Freedom…
…Certified Process Professional Level 5 (CPP Masters)…
…Linking Process with Strategy…
…PEX Week is back…
with one mission to accomplish: To empower visionaries across the globe to lead meaningful business transformations
Do you want to get in the picture? Join us soon at a session in a city near you…
The BP Group workshops are always interactive. Why not come on down and join a session in South Africa, UAE, USA or UK in the next few weeks?
Yep One lousy USD. What is in it for you?
What if I said I had for you the global thought leaders with unique content every month…
Where could you find a complete FREE Lean Six Sigma course underwritten by the BP Group, The Academy of Customer Experience and the British Institute of Quality Management…
How could you meet, talk with and learn from the worlds leading LinkedIn business owner with a club of over 370,000 people…
Why should you be bothered?
Who can deliver all this and terabytes more of DIRECT, USEFUL, IMMEDIATE stuff for ONE USD?
I get it you can’t be hassled to click the link.
Here’s some of the guys who you will be missing. Now don’t let me tell you this is one NOT TO MISS.
After all you probably have it all anyhow?
If you too like me appreciate excellent VALUE for goodness sake click the link.
If you don’t like what you see I will pay you 100 times your $1 investment. PROMISE.
Gordon Bennett, it doesn’t get better eh?
Who’s on the INSIDE One dollar away…