ONLINE, LIVE, INTERACTIVE and Coming soon to a city near you 🙂 https://bit.ly/GCCACXP
Upgrading your skills and delivery for 2023 will determine your success. Advance and Evolve beyond functional industrial age thinking to Outside-In customer-centric practices. Tried and tested this program has helped to create more than 140,000 professionals across 132 countries since its inception in 2006.
So if understanding and applying the techniques and methods deployed in Apple, Amazon, Zappos, Zara, Emirates and BMW compels you to adopt the ‘next practice’ approaches come and join us online next month or in a city near you through 2023.
Here’s someone who enjoyed the session:
The BPGroup Accredited Customer Experience Masters® (ACXM) Program takes BPM & CEM Training to an entirely new level.
Become an Accredited Customer Experience Master (ACX Master®) through learning and experiencing the most practical, successful and proven toolkit for customer-centric change
> New Case Studies > 60+ takeaway techniques > 90+ help videos > Fully revised CEMMethod (version 14) > CX Rating (4E’s) integration > All material provided > Dedicated Professional User Group > Ongoing webinars
The Accredited Customer Experience Professional/Master difference
This premier series is designed for those seeking advanced professional skills in customer experience and process management, CX improvement, CX alignment, customer centricity, and innovation.
These are the Outside-In Customer Experience Management, BPM Methods, and Techniques that Deliver!
- Uncover CX/Process Improvement opportunities in just hours
- Identify Actions that will improve customer experience and associated processes by 15% to 40% within 20 days of deployment
- Integrate and Evolve methods such as BPM, Lean, Six Sigma and Operational Excellence to Outside-In thinking and practice
- Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management
- Innovate to compete, set the market trend and even dominate your industry
- Advance Net Promoter Score and Customer Satisfaction to the next level
- Release significant costs, improve revenues and enhance service (win the Triple Crown) immediately
Hopefully, we will see you soon!
Register here: https://bit.ly/GCCACXP