The BP Groups 30th Annual Survey focuses specifically on developing challenges facing the adoption of Customer Experience and Customer Centric practices.
Last week we reviewed the first of the five main CX Challenges – Customers Have Changed Forever (link).
Over the next six weeks, we will review each of the main challenges and the emergent Next Practices to overcome.
The Five CX Challenges (and Next Practices)
This week we ask the question “Does Your CX Measurement System Work Well?”
Here is the 10 minute Video from the recent webinar:
Join The Webinar and FULL Five Challenges (and Next Practices): https://cemnext.com/cx5registration
Review the LIVE Program that codifies the ‘Next Practices’: https://bit.ly/COIM21
Next week we will review CX Challenge:
Customers Have Changed Forever
Do you want to embrace advanced Customer Centric thinking and become Outside-In?
I have just done a 3-minute explainer video for Outside-In – see it here: https://bit.ly/OIDifference
Then follow these steps….
Step #1 – Get The Book:
Outside-In The Secret *FREE* | https://bit.ly/OI2021now
Step #2 – Get The Training:
FREE – ‘OusideIn Concepts’ Video Series: https://bit.ly/OIConcepts
Certified Outside-In Master® | https://bit.ly/COIM2021
Certified Process Professional Master® | https://bit.ly/CPPM21
Accredited Customer Experience Master® | https://bit.ly/ACXM2021
Step #3 – Get the Software:
Parallel | https://bit.ly/Parallel2021
Step #6 – New Article – Customer Obsession
LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN