FIVE significant CX Challenges – “Too Much Theory, not Enough Delivery”(Pt. 4)


Last week we reviewed the third of the five main CX Challenges -Mindsets Are Getting In Way (link).

The BP Groups 30th Annual Survey focuses specifically on developing challenges facing the adoption of Customer Experience and Customer Centric practices.

We have now reviewed 3 of the 5 challenges, let’s see how industrial era metrics prevent a customer-centric evolution

The Five CX Challenges (and Next Practices)

This week we ask the question “Is Your CX Measurement system working well?”

Here is the 12 minute Video from the recent webinar:

Summary of Customer Experience Metrics Are Just Not Good Enough


Additional Resources:

Join The Webinar and FULL Five Challenges (and Next Practices): https://cemnext.com/cx5registration

Review the LIVE Program that codifies the ‘Next Practices’: https://bit.ly/COIM21

Next week we will review CX Challenge:
“Communication Is An Enormous Problem”


Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #2 – Get the Software (FREE):

Parallel | http://bit.ly/Parallel2021

Step #3 – Connect With The Community:

https://linktr.ee/SteveTowers

Step #4 – Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Step #5 – New Article – Customer Obsession:

LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined

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