Last week we reviewed the third of the five main CX Challenges -Mindsets Are Getting In Way (link).
The BP Groups 30th Annual Survey focuses specifically on developing challenges facing the adoption of Customer Experience and Customer Centric practices.
We have now reviewed 3 of the 5 challenges, let’s see how industrial era metrics prevent a customer-centric evolution
The Five CX Challenges (and Next Practices)
This week we ask the question “Is Your CX Measurement system working well?”
Here is the 12 minute Video from the recent webinar:
Join The Webinar and FULL Five Challenges (and Next Practices): https://cemnext.com/cx5registration
Review the LIVE Program that codifies the ‘Next Practices’: https://bit.ly/COIM21
Next week we will review CX Challenge:
“Communication Is An Enormous Problem”
Do you want to embrace advanced Customer-Centric thinking and become Outside-In?
👉 Step #1 – Review the upskilling options to become an ACX Professional & ACX Master: https://lnkd.in/dANgYX59
👉 Step #2 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now
👉 Step #3 – Connect With The Community: https://linktr.ee/SteveTowers
👉 Step #4 – Keep Pace with Change: Recent Keynote – The Hard Benefits of XM | https://cemnext.com/xmroi2023
👉 Step #5 – Review the Testimonials Accredited Customer Experience Professional – BPG (bpgroup.org)