If you are taking some deserved downtime then note your diaries to re-invigorate your return to work for three highly recommended conferences in the next six months – rich in case studies and practical take-a ways (not the talking head boring stuff).
Sydney http://bit.ly/PEX_Sydney
LasVegas http://bit.ly/BPX_LasVegas
Orlando http://bit.ly/PEX_USA
Hopefully see you there 🙂
2. Process is a collection of tasks and activities aimed at achieving clearly defined outputs. So PT sets out to turn the existing Tasks and Activities upside-down and completely realign everything towards achieving Successful Customer Outcomes? Really. 
The annual event in the USA (now in its 15 year) attracts the very best of the community and this year was no exception.
With stimulating speakers and a awesome Awards program* the IQPC team lifted the bar a notch or two higher. http://www.pexweek.com/ which also includes the PEX BP Group Certified Process Professional two day program.
This year more than 40+ people from across the globe qualified as Certified Process Professionals to join the 25,000 in the least 4 years.
You can already review and sign-up for the next years – which on behalf of the BP Group – I highly recommend at http://www.pexweek.com
Note: For those of you in South East Asia I will be chairing that event http://bit.ly/PEXAsia2014 in February.
The two day CPP workshop is featured on Monday/Tuesday 24-25 February is a most have for the aspirant business process specialist.
*we are running a feature on the PEX 2014 Awards program later this week.
Bringing together leading practitioners, solution providers and the latest exclusive case studies.
If there is one major event in your process, lean, sigma, bpm, customer, outside in diaries for 2014 get along to this one.
Neil Nobie
BPM Practice Leader
KEDARit
This year an eclectic mix of speakers and subjects kept us enthralled throughout. Chair this year was evergreen Morgan Jones (BOC) who lifted energy levels, provided great entertainment (I noted a few of his cheesy jokes) and most of connected everyone with a mix of insight, professionalism and skill.
Morgan can be rightfully pleased with himself as this year he was the recipient of the Best Improvement Manager of the year Award, and recipient of a very well deserved Most Valuable Contribution to BI in Australasia Award.
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| Morgan Jones, BOC received not one but two Awards! |
It isn’t often we see Morgan speechless however that evening was one of those occasions!
A feature of the event is the cocktail evening which provides opportunities to network and exchange those new war stories. Lisa Ao and Ross Clayton of IQPC did a splendid job as hosts to keep proceedings moving and ensure we all had a great time.
The winner of the Best BI Award was Sven Verbreek Wolthuys – D.E Coffee and Tea. His work across Sara Lee is an inspiration to all.
The presentation I was asked to deliver addressed the theme of new customer expectations. How can we get in front of the song and make sure we control our processes to deliver Successful Customer Outcomes? Enjoy!
Here’s a snapshot of the discussion:
Market volatility. Globalization. Data proliferation. All of this coupled with unprecedented operational, regulatory and economic pressures in a heightened risk management environment. The most effective way of dealing with these global threats? Remaining focused on what matters: your customers. And that means enhancing enterprise performance to improve customer responsiveness and the delivery of business value.
PEX Network’s Business Process Management Summit offers you the opportunity to drive real customer-centric business transformation while ensuring you are prepared for the challenges – and the opportunities – ahead.
Taking place September 17th – 20th in San Francisco, the conference includes over 20 international experts that will help you visualize, integrate and optimize your business operations landscape.
The PEX roadshow continues this week in Sydney.
Monday we have the PEX CPP Levels 1&2 (sorry sold out) and Tuesday and Wednesday the Annual Conference at Dockside. Some terrific case-studies and the Awards programme Tuesday evening.
We will be reporting via #cppmaster and if you can make the trip come on down to: http://www.processexcellencesummit.com.au
