A New Order of Things

From the desk of James Dodkins
There is no easy way to introduce a new order of things however there are some principles that can be followed based on this type of mind shift.

1. Objective and immediate.

The results we achieve with Outside-In are significant and substantive e.g. Triple Crown*. Accordingly any effort should first of all identify the clear tangible benefits.

2. Talk is cheap.

Fine words and phrases will not win hearts and minds without substance. Delivery is key, hence the ‘start where you are’ sentiment. In current projects (where support may be lacking) introduce the techniques within the CEMMethod by stealth.
Lift the heads of those around you to think of Moments of Truth, Break Points and Business Rules for instance. “Nothing new mate, just some stuff other guys have used within… Six Sigma../..Lean../..EA../..compliance etc. (delete as appropriate)”

3. Build support.

With (2) underway you will build support. That is the point to shift focus and begin the more practical discussion of where and how.

4. Go for broke.

If you are extremely lucky/persuasive and have the top team already onboard go for broke. Discover the worst most problematic issues and set to righting em. By fixing the Cause you will remove the Effect.

5. Move on.
It is a 400 year shift in mindset (Dee Hock, VISA founder).
It will ultimately transform the planet. The jury is in fact back and the results speak for themselves. So when all looks desolate and casting your pearls before swine is depressing, remind the swine that they are part of the problem and move on.

6. Make it so.
YOU ARE NOT ALONE it just feels that way when surrounded by flat-landers (doh).
Learn, exchange and do.

James Dodkins, Chief Customer Officer,
BP Group

The BPM Summit is coming to San Francisco (great case studies, speakers and diverse agenda)

The BPM community are chatting about the upcoming San Francisco Summit:

Here’s a snapshot of the discussion:

Don’t let your existing capabilities and processes hold your business back.

Market volatility. Globalization. Data proliferation. All of this coupled with unprecedented operational, regulatory and economic pressures in a heightened risk management environment. The most effective way of dealing with these global threats?  Remaining focused on what matters: your customers. And that means enhancing enterprise performance to improve customer responsiveness and the delivery of business value.

PEX Network’s Business Process Management Summit offers you the opportunity to drive real customer-centric business transformation while ensuring you are prepared for the challenges – and the opportunities – ahead.

Taking place September 17th – 20th in San Francisco, the conference includes over 20 international experts that will help you visualize, integrate and optimize your business operations landscape.

Atul Bhatt

Vice President, Business Architecture
Wells Fargo
Carol Guedez

Global Head, Quality & Efficiency
Orange Business Services

Mallikarjun Angalakudati

Head of Operational Performance
National Grid
Seth Marrs

GM Sales Force Enablement
GE Healthcare
Paul Harmon
Executive Editor, Business Process Trends
Chief Methodologist, BPTrends Associates
John B. Bertolet
Director, Global Process Management
Schneider Electric