👉 Become a Qualified Process Professional (You owe it to Yourself) 👍

November 22-23 for the Certified Process Professional (1 or 2 day options)

Review the details: https://bit.ly/CPProfessional

CERTIFIED PROCESS PROFESSIONAL(CPP) 

VIRTUAL, LIVE AND INTERACTIVE  

ONE OR TWO DAYS @ 5 HOURS PER DAY  

NINE EXERCISES WITH TEMPLATES 

SEVEN CASE STUDY VIDEOS TO REVIEW

OFFLINE  HANDOUTS INCLUDING FTHE BOOK: 
‘OUTSIDE-IN. The Secret of the 21st centuries leading companies’  BONUS Executive Insights Deck ‘Making the Case for Change’

Groundbreaking content
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will improve process efficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)

WHY YOU SHOULD ATTEND

Process and Customer experience (CX) transformations are huge, complex, and expensive. To deliver robust and sustainable success requires a methodical approach that ensures thousands of people can work together to consistently produce the optimum experiences across the complete customer life-cycle, including partners, employees and digitization. 

REGISTER HERE: https://bit.ly/CPProfessional

Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’… https://bit.ly/WhyOutsideIn

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE* https://bit.ly/OI2021now

Step #2 – Get the Software:

Parallel | http://bit.ly/Parallel2021

Step #3 – Connect With The Community:

https://linktr.ee/SteveTowers

Step #4 – Keep Pace with Change:

Recent Interview | http://bit.ly/STInnovation

Step #5 – Recent Article – Customer Obsession:

LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video) http://bit.ly/CXDefined

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