This time we feature a nice short video from the CX Rockstar James Dodkins.
A quick google search on ‘Silo working’ reveals 37.1 Million finds and this is not a new topic. Hammer and Champy were not the first to raise the issue in 1993, but they were early advocates of sweeping away that silo thinking in ‘Reengineering the Corporation’ with their cry of ‘Don’t Automate, Obliterate!’
The Silo Mentality as defined by the Business Dictionary is a mindset present when certain departments or sectors do not wish to share information with others in the same company. This type of mentality will reduce efficiency in the overall operation, reduce morale, and may contribute to the demise of a productive company culture.
Do you want to embrace advanced Customer Centric thinking and become Outside-In?
I have just done a 3 minute explainer video for Outside-In – see it here: https://bit.ly/OIDifference
Then follow these steps….
Step #1 – Get The Book:
Outside-In The Secret *FREE* | https://bit.ly/OI2021now
Step #2 – Get The Training:
Certified Outside-In Master® | https://bit.ly/COIM2021
Certified Process Professional Master® | https://bit.ly/CPPM21
Accredited Customer Experience Master® | https://bit.ly/ACXM2021
Step #3 – Get the Software:
Parallel | https://bit.ly/Parallel2021
Step #4 – Connect With The Community:
LinkedIn | https://bit.ly/Steve2021
Step #5 – Keep Pace with Change
Recent Interview | http://bit.ly/STInnovation
Step #6 – New Article – Customer Obsession
LinkedIn (3 minute read) | https://lnkd.in/dHeCJhN