The new management approach of Holacracy under the microscope

You may have heard of this popular approach emerging from the likes of Google and Zappos so let’s bring the story up to date with this insightful talk that tells you whether this stuff is for you, and more importantly how we can implement holacracy in our own organisations…


The Q&A session starts at 28 minutes 20 seconds


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Icebreaker for those tough workshops anyone?

Watch James Dodkins guide and amuse a recent workshop. Learnings from this are many, not least of which is to listen carefully to instructions. Enjoy.


The BP Group workshops are always interactive. Why not come on down and join a session in South Africa, UAE, USA or UK in the next few weeks?


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Global leader in Lean Six Sigma (owner of the 370,000+ Linkedin group) provides terrific insight…

My advice is that mapping and modeling can be useful when they help take complex stuff that is hard to analyze and understand in our individual minds and converts into simple and visual stuff that Many Individual Minds can collectively understand. 

Just remember that regardless if you just need a Gemba Walk to observe the process real-time or advanced Systems that allow us to observe real-time or one-moment static snapshots, we are better served when collaboration with many minds (even those that disagree with us) is where most of the learning and understanding will take place. 

That we need to be suspicious of the models because they are built on assumptions and so always be prepared for the unknown or unseen, and that the usefulness/purpose is better served when we can directly link to the strategic business and customer value we are seeking to achieve.

Steven Bonacorsi


Connect with Steven at: sbonacorsi@comcast.net 
And join his Group on LinkedIn: https://www.linkedin.com/in/stevenbonacorsi
See Steven on the Compass Business Club: https://www.youtube.com/watch?v=aPjMwXegTTI


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

The worlds weirdest multi billionaire? What is their secret…

Somewhere in the deserts of Nevada there is a very different billionaire. Is he wealthy because he is weird or weird because he is wealthy? You decide…


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Business Acupuncture – what is the one thing that changes everything?

The Annual Australia PEX conference continues to evolve with several excellent presentations. I delivered a number of workshops and coaching, with day 2 seeing me head the track with a quirky and short presentation… (there is a complimentary book going begging also – $200 value)

Business Acupuncture (yes really) – how one thing changes everything from Steve Towers CEO,  CPP Champion®


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Eleven – One of the funniest Moment of Truth Videos ever

Frequently asked for and always very funny is this short comedy sketch of a couple of guys trapped in an elevator/lift certainly not designed with Successful Customer Outcomes in mind. You will never experience elevators in the same way again 😉


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Certified Process Professional Champions in Melbourne

Australian and New Zealand organisations are advancing apace with their adoption of the Customer Experience Management Method (CEMMethod). Five new CPP Champions completed Levels 1-8 to gain top notch accreditation into the worlds largest professional customer experience management qualification.

With the financial sector, real estate, non profit and executive leadership companies represented the delegates reviewed Customer centric Strategy, leadership and execution from the Outside-In.

>> Learn more >> 

Certified Process Professional qualification www.certifiedprocessprofessional.com

The CEMMethod
www.cemmethod.com

Upcoming workshops – Johannesburg | Denver | Dubai | Londonhttp://www.bpgroup.org/book-class.html

Melbourne CPP Champions celebrate a fantastic achievement
(l-r) Lyall Shapiro, Domenico Pinto, Rajkumar Subramaniam, Kath Milne, Jena Mayne


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Certified Process Professional Masters deliver in Sydney

The new batch of CPP Masters pushes the Australia registered Certified Process Professionals past the 1,000 mark – congratulations to the guys from Australia, New Zealand, UK, Italy and Chile.

From left to right – Ryan Ashby, Michael Chen, Rebecca Ciavarella, Domenico Pinto, Gabrielle Caputi, Lyall Shapiro,
Lisa Chung, Pauline Knight, Marcelo Correa and Neal Ross.

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters
(CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Excellent Hotel experiences

Now this is the hotel experience. Great advice for all hotel chains from the man himself – Sir Richard Branson.


Focus on those key moments of truth for guests and magic just happens.

What MOTs do you get especially peeved with when traveling?

You can join this excellent Virgin Hotel experience in Chicago – go see http://virginhotels.com/

They will be in New York and Nashville very soon.

Australia and the land of drugged slugs

Get this. Australia is a beautiful country. Its people are fantastic. But their internet sucks big time. As a frequent visitor to the land downunder I travel its major cities and this last two weeks have stayed in three major 4.5-5 star hotels in Sydney.

Guess what – it is like stepping back in time to the 1990’s with internet/broadband speeds that can best be described as a drug slug. Worse than that it is capped and charged at ridiculous prices. Extortion I would say.

Look how can a developed nation hope to compete internationally when it throttles the life blood of communication?

My hotel room should have lights, AC, hot and cold water and yes an internet connection that actually works. So sorry to my customers, colleagues and family. I am back in the dark ages thinking about communicating with smoke signals and cave art.

Will it stop me coming to Australia? Probably not.

Will it stop me transferring and recommending business here? Most definitely yes.
Come on Australia – join the rest of us in the 21st century please.