The BP Group workshops are always interactive. Why not come on down and join a session in South Africa, UAE, USA or UK in the next few weeks?
Just remember that regardless if you just need a Gemba Walk to observe the process real-time or advanced Systems that allow us to observe real-time or one-moment static snapshots, we are better served when collaboration with many minds (even those that disagree with us) is where most of the learning and understanding will take place.
That we need to be suspicious of the models because they are built on assumptions and so always be prepared for the unknown or unseen, and that the usefulness/purpose is better served when we can directly link to the strategic business and customer value we are seeking to achieve.
Connect with Steven at: email@example.com
And join his Group on LinkedIn: https://www.linkedin.com/in/stevenbonacorsi
See Steven on the Compass Business Club: https://www.youtube.com/watch?v=aPjMwXegTTI
>> Learn more >>
Certified Process Professional qualification www.certifiedprocessprofessional.com
Upcoming workshops – Johannesburg | Denver | Dubai | Londonhttp://www.bpgroup.org/book-class.html
|Melbourne CPP Champions celebrate a fantastic achievement
(l-r) Lyall Shapiro, Domenico Pinto, Rajkumar Subramaniam, Kath Milne, Jena Mayne
From left to right – Ryan Ashby, Michael Chen, Rebecca Ciavarella, Domenico Pinto, Gabrielle Caputi, Lyall Shapiro,
Lisa Chung, Pauline Knight, Marcelo Correa and Neal Ross.
Focus on those key moments of truth for guests and magic just happens.
What MOTs do you get especially peeved with when traveling?
You can join this excellent Virgin Hotel experience in Chicago – go see http://virginhotels.com/
They will be in New York and Nashville very soon.
Get this. Australia is a beautiful country. Its people are fantastic. But their internet sucks big time. As a frequent visitor to the land downunder I travel its major cities and this last two weeks have stayed in three major 4.5-5 star hotels in Sydney.
Guess what – it is like stepping back in time to the 1990’s with internet/broadband speeds that can best be described as a drug slug. Worse than that it is capped and charged at ridiculous prices. Extortion I would say.
Look how can a developed nation hope to compete internationally when it throttles the life blood of communication?
My hotel room should have lights, AC, hot and cold water and yes an internet connection that actually works. So sorry to my customers, colleagues and family. I am back in the dark ages thinking about communicating with smoke signals and cave art.
Will it stop me coming to Australia? Probably not.
Will it stop me transferring and recommending business here? Most definitely yes.
Come on Australia – join the rest of us in the 21st century please.