This week a large part of the BP Group team and leaders are in Florida for the annual PEX conference.

There is still time to register: www.pexweek.com and also sign-up for the
Certifed Process Professional Levels 1 and 2 program!
This is the place to network, learn and explore all that is process from the leading organizations, practitioners and Guru’s.
As the week unfolds we’ll be bringing you highlights and snippets. 
Hopefully see you there, all the Best

Steve

New www.bpgroup. org features FIVE Outside-In Blogs

The BPGroups new website now features five blogs from leading thinkers and CPP Masters in the field of Enterprise BPM & Outside-In.

To visit the blogs: click http://www.bpgroup.org/blogs.html and review the drop down menu -enjoy!

Successful Customer Outcomes
Steve Towers – 160 articles on the theme of Outside-In

BP Community
the original BPM community – Events, Resources, community & Links

Outside-In from Janne Ohtonen
Words from the wise from the author of OIDash

The Process Ninja
Craig Reid Scottish through and through however now from down-under

OutsideIn Service Management
Ian Clayton shows us the way with Service Management

If you recognise a good Outside-In location let us know: rachel.smith@bpgroup.org

Recommended Upcoming Conferences for the 2012 diary

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA – January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence

CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity

BPM SUMMIT 2012 – IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London 

Time Management with less than 365 days to go to Armageddon

…or that is what the Mayan’s say. The big day is 21 December 2012. Whether we experience the apocalypse, or it is just another dull day before Christmas? remains to be seen. Meanwhile we had better make use of the time in hand 😉

With that in mind I have turned my attention to a genius of time management, managing conflicting interests and on the whole being hugely successful at such a young age…. James Dodkins. Here are his tips for pre Armageddon (and tuning in to deliver that project success).

Thanks James….

Sort your life with this formula, agree with yourself at bedtime and Kazam…


A-E formula
A – High Priority
B – Mid Priority
C – Low priority
D – Delegate
E – Eliminate
Happy 2012 😉

BPMC Research Newsletter 12/2011 – from Finland and Janne Ohtonen


Hi and Merry Christmas!
I just wanted to let you know that my research plan has advanced and now I am moving forward to collecting empirical data. The idea is to use Design Science to build and evaluate a BPMC artifact. It will be tool, which helps organizations to evaluate their capabilities for doing business process management and possible to get recommendations for actions to take to improve their situation.
I will collect empirical data with three methods: interviews, surveys and case organizations. First I will collect vital information for building the artifact with interviewing top BPM professionals in the world. After that I will continue getting more information through survey, which will be used to analyze the dependencies between BPMC factors. After that I will take that tool into some case organizations and try it out to see if it actually works.
So, there is a lot to do in the upcoming year 2012 and hopefully I will have some results to share with you soon. I already did my first interview today and hope to receive more in next few weeks.
Here is couple of acknowledgements that I want to share with you: Thank you for dr. Timo Lainema, professor Hannu Salmela, dr. Peter Trkman, dr. Klara Palmberg Broryd (check out: http://www.mementor.se/in-english/), Tuukka Heinonen (Hubco) and all the rest of you that have been helping me to succeed in this endeavor. There is still plenty to do, but I am on the right track towards Phd.
Merry Christmas and happy New Year!
Best regards,
Janne
—
Janne Ohtonen
Dissertation work:  “BPMC – Business Process Management Capabilities”

Work is changing… are you?

Consider the changes and their impact on how we do what we do.
Is your organisation segregated into functional specialisms (ala the Scottish pin factory) or has it embraced the challenges of the 21st century and realigned Outside-In and put the customer at the centre of everything you do? If you are still wandering WHY have a look at this excellent presentation…  The Future Of Work

Gaining Customer Insight

(Whether they are the primary customer who pays your salary or the one in the department next door!)
  1. Identify the Issue/Opportunity and determine the Process to Review. 
  2. Decide who is the Customer.
  3. Understand the Customers current expectations.
  4. Clarify the customers view of what is a successful outcome.
  5. Identify what it is the process currently does that impacts customer success (negatives and postives).
  6. Develop SMART Successful Customer Outcome Statements of Intent.

Successful Customer Outcomes & Process Excellence

Creating Successful Customer Outcomes (SCO’s) must begin with the understanding that process is a means to an end, not an end of itself. I do not want a doctor, a medical or a diagnosis. What I need is to get well.
We also should avoid another trap. That is capturing requirements on the solution rather than describing customer needs. All the customer focus groups, surveys and quality reviews are looking at current stuff, not on the SCO. Therefore they are limited and may even completely derail customer delivery, sometimes with tragic consequence.
Processes that clearly align with SCO’s achieve five times the success rate of processes that have a poor fit with customer need.