Icebreaker for those tough workshops anyone?

Watch James Dodkins guide and amuse a recent workshop. Learnings from this are many, not least of which is to listen carefully to instructions. Enjoy.


The BP Group workshops are always interactive. Why not come on down and join a session in South Africa, UAE, USA or UK in the next few weeks?


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Certified Process Professional Champions in Melbourne

Australian and New Zealand organisations are advancing apace with their adoption of the Customer Experience Management Method (CEMMethod). Five new CPP Champions completed Levels 1-8 to gain top notch accreditation into the worlds largest professional customer experience management qualification.

With the financial sector, real estate, non profit and executive leadership companies represented the delegates reviewed Customer centric Strategy, leadership and execution from the Outside-In.

>> Learn more >> 

Certified Process Professional qualification www.certifiedprocessprofessional.com

The CEMMethod
www.cemmethod.com

Upcoming workshops – Johannesburg | Denver | Dubai | Londonhttp://www.bpgroup.org/book-class.html

Melbourne CPP Champions celebrate a fantastic achievement
(l-r) Lyall Shapiro, Domenico Pinto, Rajkumar Subramaniam, Kath Milne, Jena Mayne


Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Customer Experience Management Method updated approach (v10)

CEMMethod (updated) download new material

I hope you are well. Where has this year gone? 
Herewith is the latest on the Customer Experience Management Method 🙂

** CEMMethod v. 10 ** 
As with all these things Customer Experience Management continues to develop as organizations mature and understand better the need to align everything they do to the successful customer outcome. And in the spirit of new boots and pants we have updated the CEMMethod and associated glossary to version ten. Eleven years after its public launch now with 40+ individual techniques and approaches designed to hand hold you through the tricky territory of reframing process Outside-In. 

** Updated Training program ** 
Naturally the training has evolved alongside the latest thinking and practice in the worlds leading organizations, so if you need a refresher talk to us about the very special pricing. If you have colleagues who should adopt the CEMMethod and become qualified business process professionals then join us for three or five day sessions at a venue near you soon. 

So off we go with a bounce in our step to embrace the challenge of new ways ☺ 

** CPP Masters program ** 
Denver, Orlando, London, Singapore http://bit.ly/BPGroupCPP 

CEMMethod (v10) – download the guide and the glossary – 
https://www.dropbox.com/sh/vqle3vskzekqql2/AADJ9iMtWS-sz1cRO6-d0tuBa?dl=0

Note the links expire January 31, 2015
Ciao 
Steve


Certified Process Professional Masters (CPP-Master) Program
Orlando USA March 16-20, Denver USA March 23-27, Dubai UAE Apr 12-16http://www.bpgroup.org/book-class.html
An internationally recognized program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
Become a qualified CPP-Master and demonstrate your professionalismhttp://www.bpgroup.org/book-class.html

CPP Masters – 2 days in one minute

One minute of the CPP Masters class from Denver…

Review next sessions to get in the picture at: http://www.bpgroup.org/certification-by-city.html 
Certified Process Professional Masters (CPP-Master) Program
(Warwick UK Sep 15-19, Edmonton Canada Sep 22-26, Las Vegas US Sep 29, Sydney Australia Oct 27-31, Brisbane Australia Nov 3-7, Dubai UAE Dec 7-11, Orlando US Jan 22-23, Denver US Jan 26-30, London UK Mar 2-6)
www.bpgroup.org/certification-by-city.html

An internationally recognised program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism.
www.bpgroup.org/certification-by-city.html

Certified Process Professionals at PEX in Sydney

IQPC* and PEX maintained their excellent record for hosting the Sydney event. The final day was the Master class hosted by Steve Towers. Here is the motley crew at the end of the session – Congratulations one and all!

The classes in a few weeks time include:
Sydney – https://sydneymasters2014.eventbrite.com
Brisbane – https://brisbanemasters2014.eventbrite.com

We hope to see you there.

* Hats-off to organisers Lisa Ao and Domenico Pinto.

Down-Under is tops at Outside-In

Sydney is a beautiful place slightly tempered this week by the near record breaking cold nights. Well it is winter after all and the days warmth more than compensated for the chill mornings. 
We also experienced another excellent  programme in North Ryde, qualifying another 15 Certified Process Professionals (CPP’s). An intense three days embracing case studies, videos, toolkits and presentations culminated in the certificate presentation. 

Congratulations to one and all.

Welcome to the CPP fold (l to r): Jonathan Chan, Eddie Kivijian, Steve Connelly, Daniel Musumeci, Diane Ingold, Winnie Mujunen, Bernadette Abanador, Anne Gregory, Leonardo Caceres, Shannon Cunneen, Anne Phibbs, Deb Samuels, Mark Tyas, Kate Field,  Jim Tzikas (not in picture).

The next Australia Open sessions are in few weeks time in Sydney (the 13th Masters) and Brisbane (the 10th Masters) – see http://www.bpgroup.org/certification-by-city.html for more information.

Calling wannabe Colorado Certified Process Professionals

Neat infographic that may be of interest. You can see the detail at: https://denvermasters2014.eventbrite.com

Learn by Doing –

The Certified Process Professional workshops. A few seconds of video enough to know it is very hands on – learn by doing. When was the last time a standardised test truly evaluated your capability? It is not about recall, it is about understanding and practical application. This hashtag shows you much more 🙂  #certifiedprocessprofessional

Accredited Champions, Professionals and Masters.

This year we are pleased to announce several new organizations stepping up to achieve Accredited Status. It is a recognition of the investment and desire to transform business processes positively and deliver exceptional customer experiences, whether those customers are consumers, other businesses or internal departments. Congratulations to all the individuals, sponsors and companies!

BPGroup Accredited Champions


Accredited Champion Organisations

have achieved a minimum of two or
more CPP Champions
Modern Pharmaceutical Company
British Nuclear Fuels
IQ BUSINESS (South Africa)
MEDICLINIC
Bbraun
Caravel Group (NZ) Ltd
Old Mutual
The Nature Conservancy

Upcoming Session

London CPP Champion 

BPGroup Accredited Masters

Accredited Master Organisations
have achieved a minimum six or more CPP Masters

Workers Compensation Board
Citibank
ABSA
Bank of Valletta
AIA

Ergon Energy

Nedbank Limited
Cap Gemini
Aspire Group
Uganda Revenues
IQ BUSINESS (South Africa)

Upcoming Sessions
London CPP Masters
Denver CPP Masters
Brisbane CPP Master 

BPGroup Accredited Professional

Accredited Professional Organisations
have achieved a minimum of six or more CPP Professionals

WCB
Reliance
EQUATE Petrochemicals Co
Manulife Indonesia
SunGard
Nigeria LNG

Upcoming Session
Sydney CPP Professional