The BP Group and Affiliates are thrilled to announce Gert Jacobs, Manager of Customer Experience Design at MultiChoice Group in Johannesburg, South Africa, as the distinguished recipient of the ‘Change Architect of the Year’ Award for 2024-25.
Gert Jacobs has cultivated an extraordinary career spanning over two decades across diverse industries such as construction, finance, production, retail, and entertainment. His ability to integrate deep technical expertise with visionary leadership has earned him a reputation as a pioneer in customer experience transformation and organizational growth.
Currently serving as a Customer Experience Consultant/Advisor and Customer Experience Design Manager at MultiChoice, Gert has led pivotal strategic initiatives, optimizing products and services, championing customer value propositions, and training teams in Customer Experience Management Methods. His prior roles as a Customer Journey Architect and Workforce Planner further illustrate his remarkable contributions to improving customer satisfaction and business process optimization.
Review the detail and the previous winners here: https://www.bpgroup.org/changearchitect.html
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Steve Towers, BPG’s Chief Experience Officer, is an expert in customer experience and process transformation who enjoys spreading his enthusiasm for this field through coaching, consultancy, keynote talks and books (twelve published).
Through the CEMMethod®, now in version 15, he and the BPG affiliates help companies win the triple crown 👑 —the simultaneous ability to Grow Revenue, Reduce Costs, and Improve service.
With over four decades of experience working with large enterprises worldwide, Steve has distilled the successful strategies of top-performing organizations into a proprietary methodology that can be easily imparted to CX and Process teams and executives.
His forte lies in envisioning the future of customer-centricity, customer experience, process management and realizing long-term benefits from business transformation. Steve’s approach combines customer-focused thinking, cutting-edge technologies, and a human touch.
Steve is also an entrepreneur and an early-stage investor in innovative software companies.
Subscribe to this channel and reach out and connect with Steve via https://linktr.ee/stevetowers
