FREE webinar from the BP Group
Access this FREE webinar featuring the OUTSIDE-IN STRATEGIC MATRIX (OISM) and the SUCCESSFUL CUSTOMER OUTCOME CANVAS (SCOC)
Access this powerful toolkit with downloadable templates to use immediately.
What will they do for me?
Change your perspective to looking at your life and work to the Outside-In (the way guys like Jeff Bezos and Gary Vaynerchuk do). You will probably never think of the world in the same way again.
Signup here now – https://cemnext.com/customergame
Here are some of
the testimonials that talk about the approaches:
You
have impacted the lives of many of us in the Business Process Management
community, in a big way in our career journey. Our success can be attributed to
your insights on Outside-In Thinking and Customer Experience, among others.
Mashaba Mulaudzi, Manager Process Innovation, South Africa
What
an amazing journey to Accredited ACX Coach,
this experience has completely transformed how we measure, collaborate,
communicate and innovate with the customer in mind. Keen to guide the next
willing souls on this journey.
Durrel Ramrathan, ACX Master Coach
A
year after CPP training in London just wanted to shoot a note of my continued
gratitude. Hope to remain involved in the CX events and work with you
again..that training was beyond invaluable.
Juliana Coates – Member Services, University of Albany, New York
I’m writing to endorse BPGroups Certified Process Professional Masters program.
It completely changed the way I think about a process.
Steve Towers and the BP Group taught us amazing secret techniques of process improvement. The program provided me with the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who’s interested in making a process better!
Maria T FerreiraΒ AVP – Client Experience Process Improvement at Citi
Signup here now – https://cemnext.com/customergame