CX and Technology – where to now? - CX Obsession

I must admit yet another weakness. That is being a sucker for statistics in and around Customer Experience and Process Management so when someone, in this instance Blake Morgan, collates a fantastic list who are we not to republish and share?

Shameless, that’s me that is

And if you a writer and speaker this stuff is grist to the mill, especially in such a fast-moving arena as is Customer-Centric thinking. And with that in mind, a bit of shameless self-publicity is called for with an introduction to my all-new ONLINE course running from January 2020. And yes the themes are the very latest approaches delivering success for the worlds leading customer-centric businesses.

You can see the preview and details here:
http://bit.ly/SteveTowers-ONLINE

See you on the inside perhaps?