It comes down to YOU. Who you are and how you project yourself.
In the realm of Customer Experience and Business transformation, I have published many books and keynoted conferences around the world on the subjects of Customer Experience and Advanced Process Management.
Over the last couple of decades, I have fined tuned my messaging to suit the unique needs of different people and organizations so they can consistently deliver Successful Customer Outcomes individually and for their organizations.
![](https://www.cxobsession.com/wp-content/uploads/2019/11/SteveTowersChairingGrey.jpg)
Relating to this success people often ask how should they go about it, what is the secret ingredient? So guess what a wrote another book to capture the key ideas and make them available to those willing to spend a little time crafting their profiles to suit their customers, whether they are colleagues, team members, their bosses or indeed the people who pay our wages – the external customer 😉
It comes down to YOU. Who you are and how you project yourself.
So earlier this year I published a FREE online CX Playbook for those folks who have just qualified as CX Professionals and need to build up their online profiles. It was a great success with over 3,200 downloads in the last six months, so guess what, I have now updated it for 2020 and you can go grab your FREE copy here: https://cemnext.com/cxplaybookplease
![](https://www.cxobsession.com/wp-content/uploads/2019/10/Steve2020.png)
Do get in touch and tell me how you get on.
With warm regards,
Steve